Unbelievable! What dealership and where? Call the toll free number in the back of your OM and open an incident to get the event documented in case of further problems.
Was there oil on the dipstick or was OnStar saying you had 0% oil because that's what the DIC said and the oil life monitor wasn't reset?Took my 2015 Cruze for an oil change at GM and they forgot to refill the engine oil and left the coolant reservoir cap loose. Literally one of my worst nightmares was stalling in rush hour traffic which happened today due to the engine overheating. I drove about 10KM off the service lot and got a message on my dash saying "overheat, idle engine" and then the car stalled in traffic. I waited couple minutes for the engine to cool down then restarted and pulled into the nearest parking lot to discover the wonderful service the advisors had done under the hood. The coolant cap had blown down by the engine with coolant splashed everywhere, and to make matters worse I get a message from OnStar diagnostics saying 0% oil :eusa_clap:. I drove back to the service centre and they made up an excuse saying "we could've possibly been diagnosing a coolant recall and forgotten to tighten the cap." They took the car back to the shop and filled the oil and coolant up again. Do you think this has caused unnecessary stress on engine? I still don't understand how someone could be so careless doing their job.
If there was truly no oil, not only would the red oil lamp have been illuminated, the car would've had a message on the dash that said "Oil pressure low, stop engine now." Along with a very annoying constant chime. The car has no way of knowing the oil level, only whether it has oil pressure or not.
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No. Oil pressure light would have shown immediately upon starting the car.Would it be possible that the "Oil pressure low, stop engine now" warning was not displayed because the "overheat, idle engine" was being displayed along with constant chimes?
I suppose it would be possible, though very improbable. As jblackburn stated, it should've registered low oil pressure immediately upon startup (I notice even after an oil change my oil lamp stays on for a second longer at startup). I also would assume the oil pressure message would take priority over an overheat message, or any other message for that matter. That would be the intelligent thing for GM to do...of course we know how that goes sometimes...lolWould it be possible that the "Oil pressure low, stop engine now" warning was not displayed because the "overheat, idle engine" was being displayed along with constant chimes?
That makes sense why it would display 0% oil life. I was only 4km away from the dealer when the message showed up so hopefully not too much damage was done driving it back. Will definitely demand an extended warranty when a GM rep calls tomorrow.The moment that the engine management system detects an overheat situation it will flash the caution message on your dash AND it will drop oil life from whatever percentage it is to ZERO.
I believe that your dealership has demonstrated human error.
I would demand an extended warranty on the engine for seven years / 160,000 KM.
I also believe that you erred by not immediately stopping the vehicle. Calling OnStar and getting the vehicle towed back to the dealer. But you're allowed a little human error too.
If there was no oil, there should have been a warning light from when you first started the car.
Yeah, low oil is the the most annoying chime you could get from this car. It would have beeped the entire way telling you to shut the engine off. I get it every now and then if I hit a nice sized puddle.No. Oil pressure light would have shown immediately upon starting the car.