As stated, rub through of the door seal is abnormal wear.....I've seen it before caused by folks dragging their backside against it while entering/exiting......this is not a warranteeable defect in material or workmanship.
When the writer wrote the work order, you are normally asked to sign it before leaving. If you did, that means you agree the repair order stated your concern (trunk opening) correctly.
The mechanic can only look into what the repair order says is the customer concern......in this case, it has caused a comeback and incorrect service attempt.
So, in the future, make certain to proofread the repair order before signing and leaving......yes, the reprogram is covered under warranty and likely would have been done had the repair order stated your concern correctly.....
Rob
When the writer wrote the work order, you are normally asked to sign it before leaving. If you did, that means you agree the repair order stated your concern (trunk opening) correctly.
The mechanic can only look into what the repair order says is the customer concern......in this case, it has caused a comeback and incorrect service attempt.
So, in the future, make certain to proofread the repair order before signing and leaving......yes, the reprogram is covered under warranty and likely would have been done had the repair order stated your concern correctly.....
Rob
