[Chevy Customer Care]

My radio crashes about once a month. No pattern. Sometimes it double boots, sometimes it crashes in the middle of playing a song. No other electrical gremlins. It could be hyper sensitive to electrical system problems, or it might be a strange software bug.

Hi ChevyGuy,


We're sorry to hear that you've been experiencing this radio concern intermittently. If you've not had the chance to bring this to the attention of your dealership, we'd be more than happy to assist you. If interested, please send us a private message with your VIN, mileage, and preferred dealership.


Helen
Chevrolet Customer Care

 

[Chevy Customer Care]

So I know there are a multiple posts about problems with the radio and it cutting in and out, blinking on and off, etc., but most of those that I've read also include problems with dash lights, power steering, stabilitrak, etc. On my '12 ECO 6M it is Just the radio, and fairly infrequent, once or twice every 3-4 days. When it happens, it blinks on and off rapidly and tries to reset, acting like it's a loose power cable or ground. Has anyone had this problem where it's just the radio? Could this be the negative battery cable? I'm inclined to say not since it's not affecting anything else. I have a dealer appt next week for oil change, but they want $120 just as a minimum charge to start looking for the problem. And they're telling me there are no TSBs that apply. I'm hoping there is just a ground wire that can be tightened or cleaned up - any thoughts??

Hi daveo12,

Although we’re not able to provide any technical support regarding your radio concerns, our team would be more than happy to stand as an additional layer of assistance between yourself and your dealership. Please do not hesitate to reach out to us by private message if interested. In order to best assist you, please be sure to include your VIN, current mileage, full contact information and involved dealership for documentation purposes.

Helen
Chevrolet Customer Care