Radio shuts off and turns on randomly.. Service Stabilitrac, Service TC, etc..

481066 Views 472 Replies 179 Participants Last post by Blasirl, 1 mo ago

JTedrow

Discussion Starter · Feb 16, 2013 (Edited by Moderator)

Go back to COMG- The Cruze Owner's Maintenance Guide

So I need help. I have a 2012 ltz rs 1.4t with an auto tranny. bought the car the 25th of Jan. with 24xxx miles. 2 days ago my radio and whole radio display started turning off and back on by itself as i was sitting at a stoplight. It continued as i turned through the intersection and my power steering went out and instantly came back. Radio continued to come on and off. Stopped doing it all after about a block. Drove about 4 miles to the house. Pulled in the garage and shut off the car. Radio stayed on even after i opened the driver door. Shut the door and locked the car.. Radio still on. Unlocked and opened door.. Radio still on. Disconnected the negative terminal and reconnected the terminal after about 2 hours (watched a movie with the wifey..) and everything was back to normal.

Yesterday.
Drove the car off and on throughout the day with no issues. Drove about 2 hours to Springfield with no issues. Car ran great, no electronic issues. Had my OBDII and Torque app monitoring the car the whole time. No Issues.. 13ish psi boost, normal coolant temps, normal car right?
Eat dinner then drive to movie theater less than 10 miles down the road. Gassed on it leaving a light then this happens;
- Radio doing its on/off thing again
- Service Traction Control message
- Service Stabilitrac message
After the messages are displayed everything calms down. No check engine light on or anything. Next light i stop and turn right. Step on the gas to pull out and the car repeats the whole sequence again. No I'm annoyed. Pull into parking lot and step back on the gas and get whole sequence again plus Service Power Steering. Radio is still doing crazy things this whole time. Turn down an aisle to park. Find a spot. Turn into parking spot and whole sequence repeats itself;
- Radio doing its on/off thing again
- Service Traction Control message
- Service Stabilitrac message PLUS
- Service Power Steering PLUS
- I LOOSE POWER STEERING FOR MOST OF THE TURN
Power Steering comes back midway through parking. Turn off the car and go watch the movie....
2 hours later..........
Start car with remote start as we exit the movie and drive it 2 hours home with no issues.. ZERO issues. It was like it never even happened. Drove it today with no issues..

HELP ME!!!!!!!

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441 - 460 of 473 Posts

B6VA4

· #441 · Aug 30, 2018

Wife’s 2014 1.4T Cruze is doing this whole radio on/off thing. It has been to the dealership multiple times. No results except charging me for diagnosis of not being able to find anything.

Three issues none of which leave the check engine light on for more than a few minutes at best.

1) Loss of power from Turbo after driving for more than 2 hours. Vehicles struggles to maintain Highway speeds without running 4-5k RPM consistently.

2) Turn signal disengages the cruise control if set. This is intermittent.

3) Radio on/off thing, Service Traction Control, Service Stabilitrac message and Service Power Steering with power steering power loss. This is intermittent.

Any advice?

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1962Miller

· #442 · Aug 30, 2018

Similar Problem

I have a 2012 Cruze that had similar problems...radio cuts on & off...trunk pops open...no power steering...dash lights cutting off etc. All these problems solved by changing the battery. The battery was suppose to be a 5 year battery but it only lasted 3 years.

ChevyGrl

· #443 · Sep 28, 2018

My car is doing the same thing! Radio off/stabilitrack light/power steering... even my bluetooth will disconnect on a phone call...mine is a 2014. I am taking it to a dealer in a couple of days for diagnosis and repair. Anything I should be aware of? My battery was replaced a couple of months ago, so it shouldn't be that. I have heard of a negative battery cable. After reading all of this messages I am really worried they won't find it... i made a video while sitting at a stoplight. I am so afraid the power steering is going to stop at an intersection! Any feedback?

Rivergoer

· #444 · Sep 28, 2018

ChevyGrl said:
My car is doing the same thing! Radio off/stabilitrack light/power steering... even my bluetooth will disconnect on a phone call...mine is a 2014. I am taking it to a dealer in a couple of days for diagnosis and repair. Anything I should be aware of? My battery was replaced a couple of months ago, so it shouldn't be that. I have heard of a negative battery cable. After reading all of this messages I am really worried they won't find it... i made a video while sitting at a stoplight. I am so afraid the power steering is going to stop at an intersection! Any feedback?

You’ve “heard” of the negative battery cable...have you replaced it yet?

2014 Cruze Diesel, I had the above symptoms and replacing the cable fixed them all, including the failing power steering.

Blasirl

· #445 · Sep 28, 2018 (Edited)

*FIX* for radio and electronics intermittently fluctuating on and off

Also don't forget to end all bluetooth calls prior to shutting the vehicle down as it has been shown that if not done, this is a source for battery drain.

ChevyGrl

· #446 · Sep 28, 2018

No, it goes in to be fixed (hopefully) on Monday. I had read posts about that cable, but I had also read where that didn't fix the issue. I was just seeing if any owners had recommendations that may help when I talk with the service dept. We have a great dealer, but intermittent issues seem harder to figure out. Thank you for answering.

ChevyGuy

· #447 · Sep 28, 2018

ChevyGrl said:
I was just seeing if any owners had recommendations that may help when I talk with the service dept. We have a great dealer, but intermittent issues seem harder to figure out. Thank you for answering.

Try to locate the actual bulletin. Print it out, highlight the symptoms you're experiencing, and leave it on the front passenger seat for the tech to find. Show the video to the service writer.

The bulletin indicates that the work is to be done based on the complaint - it doesn't say they have to verify it. You may want to highlight that part as well.

Blasirl

· #448 · Sep 28, 2018

Just in case this was not posted within the last 44 pages - No I didn't read them all - here is the battery cable TSB

[h=1]Special Coverage #14311: Negative Battery Cable[/h]
I would ask that they also check the positive cable as well. I personally had an issue with mine. The factory battery was leaking near the positive post and was not informed that it was corroding when the dealer replaced the negative cable - go figure.

Rickyg0672

· #449 · Jul 5, 2019

Chevycrew said:
Im having the exact same issue with our 2012 Cruze. It has been to the dealer twice but they can't get it to act up.

They seem to think that if it wont act up for them, then its not a big deal.

Do you happen to know what bulletin they used for troubleshooting?

im having same issue with my 2016 Cruze, the dealer told me they couldn't find anything wrong, now warranty is up and i have this issue every day

Blasirl

· #450 · Jul 6, 2019

2016 Limited?

www.cruzetalk.com

Special Coverage #14311: Negative Battery Cable...

Just got notified of another special coverage. I don't have the details yet but it's to resolve the loose Negative Battery Cable some people are experiencing. We have had many members report problems with this cable and its connections. I'll post more information when I receive it. #14311...

www.cruzetalk.com

www.cruzetalk.com

TorqueWizard

· #451 · Jul 9, 2019 (Edited)

Two days ago my 2012 Cruze LTZ/RS (1.4T) started having issues that are recurrent on this thread - radio/info screen power loss (typically upon depressing brake). Before this, my factory remote start was not functioning.

Here are the steps I took and results...

Prep: 10mm deep socket (1/4” ratchet); flat file & round file; one can of Coca-Cola (a can of soda is cheap and accessible if you don’t have battery terminal cleaner or other corrosion cleaner) & one bottle of water (drink 1/3 of soda, cut off top of can; drink 1/3 of water, cut off top of bottle); shop rags, dust pan & sweeping brush. Corrosion inhibitor for aluminum electrical connections is optional (NOALOX at Home Depot)

1. Tighten FIVE grounding connections - 10mm (located front of battery and behind battery; did not use torque wrench, very tight with small ratchet)
2. Loosen all fasteners on negative cable connector - 10mm
3. Remove negative cable connector from battery terminal
4. Remove the lead attached the post on negative cable connector - 10mm
5. Submerge negative cable connector in Coca-Cola.
6. Use flat file to clean (shiny metal when finished - DO NOT FILE TOO MUCH!) round terminal on lead from negative cable connector.
7. Use flat file to clean ALL surfaces of negative battery terminal (shiny metal when finished - DO NOT FILE TOO MUCH!)
8. Remove negative cable connector from Coca-Cola, rinse with water thoroughly. Wipe off with shop rags.
9. Use round file to clean inner surface of negative cable connector; use flat file to clean outer surfaces of negative cable connector.
10. Use shop rags and sweeping brush to clean up filings and other debris.
11. Reattach round terminal lead to negative cable connector.
12. Reattach negative cable connector to negative cable connector.
13. Close hood and start vehicle. Allow to run for several minutes, drive for 10-15 minutes if area is safe to drive. Several of the vehicle systems will have reset and require attention. Park and turn vehicle off. Recheck all connections to make sure things are still tight under hood.
* Repeating these steps for each of the five grounding connections is also an EXCELLENT idea!

My problems have abated and remote start functions again.

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Blasirl

· #452 · Jul 9, 2019

to add to your cleaning regimen, I recommend the following changes:

To go from this,

to this,

all you need is a Red Solo Cup , some vinegar and some baking soda.

Remove the neg battery cable first. Set it aside for a minute. Get your box of baking soda (not powder)

Warm the vinegar in a coffee cup for about 30 seconds or so,fill about half the solo cup and head outside with it and the baking soda.

Set the cup on the ground, somewhere that won't be bothered by overflow (I put it on the stones in between two garages), submerge the cable fully in the vinegar and take the baking powder and pour some into the cup. This will cause a reaction that will scour the cable clean. If it still looks dirty or whatever, do it again. There is no danger to you as the acidic vinegar and the basic baking soda neutralize each other. Works much better than sticky cola.

I suggest you do the same to the main positive cable as well. Remember to be careful with your wrench whenever you are on the positive terminal as your wrench will be a direct short if you touch pretty much any metal if you choose to remove it first.

Once the positive cable is removed, perform the same steps, using new chemicals as the reaction will have been spent by the time you change it out.

Rinse them in water to clean off the residue before it dries on the cables.

Since there is no aluminum in the battery circuit, I would not use the penetrox, but would recommend dielectric grease or silicone grease.

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2

Bagmann

· #453 · Nov 10, 2019 (Edited)

Chevy Customer Care said:
Hello all,

If you are experiencing this concern, please private message us with your name, VIN, address, phone number, and dealership. We will contact your dealership and assist you towards a resolution. If your dealership has stated to you there are no codes, please contact us as well.

Erica Tiffany
Chevrolet Customer Care

Blasirl

· #454 · Dec 14, 2019

Welcome aboard!

They have not been our forum for quite some time.

Don't forget to introduce yourself and your Cruze here.

Frank McDonald

· #455 · Feb 19, 2020

Can’t get an answer from a local dealership that i
Bought a lot of new cars from. I now have used Chevy Cruze that they would not help
Me with!!

Bagmann

· #456 · Feb 19, 2020

Frank McDonald said:
Can’t get an answer from a local dealership that i
Bought a lot of new cars from. I now have used Chevy Cruze that they would not help
Me with!!

I had this problem a few months back. Bring this letter to your dealer and tell them you would like your ground wire replaced. Worked for me. Car is fine now.

https://static.nhtsa.gov/odi/tsbs/2015/SB-10057574-8899.pdf

Aelizabeth14cruze

· #457 · Jun 15, 2020

Stumbled upon this thread because I’ve had the same issues for years. I have a 2014 LT. It’s been so frustrating. I take it to get regularly serviced and they say they never can find an issue. One time that my car wouldn’t even start they sealed the wires about a year ago but nothing has been resolved. The whole electrical system cuts out and some days even shuts the ac/heat and power steering off. I have the same issues you describe as well. Did you ever get your issue resolved? I’m about to bite the bullet and just get a new car.

Bagmann

· #458 · Jun 15, 2020

I had the problem. Take a copy of this service bulletin to your dealer. Solved my problem!

https://static.nhtsa.gov/odi/tsbs/2015/SB-10057574-6264.pdf

Frank McDonald

· #459 · Jun 15, 2020

JTedrow said:
Update to earlier issues. Got in the car to drive home from work and lost the radio, power steering, service TC, service power steering, service stabilitrac. Currently at dealership awaiting an answer

androd said:
My 2013 Cruze is at the dealer right now with the same problem. They can't figure it out nothing is coming up on there tools. Does anyone have an answer as to why it's doing this? I'm pretty frustrated because I just bought the car 3 days ago.

My car died! After all of the above happened. Then like clock work it would come back to life. Someone on here pointed out their was a service notice on about that particular problem. I had the negative battery cable replaced. I have a 2013 Chevy Cruze eco. Look through the service bulletins it is a free fix.

Frank McDonald

· #460 · Jun 15, 2020

Frank McDonald said:
My car died! After all of the above happened. Then like clock work it would come back to life. Someone on here pointed out their was a service notice on about that particular problem. I had the negative battery cable replaced. I have a 2013 Chevy Cruze eco. Look through the service bulletins it is a free fix.

https://static.nhtsa.gov/odi/tsbs/2015/SB-10057574-6264.pdf

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