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Has anyone else encountered an issue with the rear middle seat belt not releasing. I have had this issue a couple of times and usually letting the back seat down provides enough slack to release and allow the seat belt to be pulled out and fastened. However yesterday this did not work and i had a situation on my hands where i had the back seat all the way down and still can not get the seat belt to release. To make matters worse i could not get the back set to go back up because the seat belt was so tight. I contacted Chevrolet which was no help at all. The person I spoke to did not even know what i was talking about. How do you work for a company and not have any product knowledge. They just keep telling me to unfasten the seat belt and the seat would go back up. After several attempts to explain that the belt was bolted the the frame from under the seat and the retractor mechanism was located in the top of the seat i just called my local dealer ship and took the car to them. I got a call this morning and they advised the technician took the seat apart and released the retractor. They did not provide a cause or solution but did agree to order a new seat belt retractor and replace the old one.
 

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Has anyone else encountered an issue with the rear middle seat belt not releasing. I have had this issue a couple of times and usually letting the back seat down provides enough slack to release and allow the seat belt to be pulled out and fastened. However yesterday this did not work and i had a situation on my hands where i had the back seat all the way down and still can not get the seat belt to release. To make matters worse i could not get the back set to go back up because the seat belt was so tight. I contacted Chevrolet which was no help at all. The person I spoke to did not even know what i was talking about. How do you work for a company and not have any product knowledge. They just keep telling me to unfasten the seat belt and the seat would go back up. After several attempts to explain that the belt was bolted the the frame from under the seat and the retractor mechanism was located in the top of the seat i just called my local dealer ship and took the car to them. I got a call this morning and they advised the technician took the seat apart and released the retractor. They did not provide a cause or solution but did agree to order a new seat belt retractor and replace the old one.

Hello rickyraven,

I apologize on behalf of GM for your frustrating customer service experience and the inconvenience it caused. Please know that we strive to provide the highest level customer service. Hopefully, now since a new retractor will be installed your seat belt will work properly. If you have any additional concerns or questions, please do not hesitate to contact me.

Vanessa
GM Customer Service (assisting Stacy)
 

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Four year old granddaughter can buckle her own seat belt in her dad's Nitro, but can't in our Cruze, I have a hard time even doing that bend way over trying to use both hands. But at least she can unbuckle it. Yours must be a new problem. More reason to carry a sharp knife in the car.
 

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I haven't seen this in my Cruzen, but I have seen this issue with those stupid "locking" belt systems in other cars. The problem is usually that something has gotten into the belt tensioner gear that blocks the forward motion just enough to won't let it pull forward enough to release the gear latch. Usually it's food scraps from the kids. At least Chevy put ours up top.
 

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I have this problem right now seat stuck forward not enough slack to get it unlocked and to right to even close it and I have 4 passengers to get in this **** thing thinking of cutting it and saying hey you sold me a P.O.S. seat belt and I already had them fix it before because no matter what I do it wouldn't relase
 
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