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16 Posts
So, I'd like to start this thread out by saying that my sister bought her 2012 Cruze 2LT RS 1.4T Auto almost three years ago with 26,000 miles. It now has 85,000 miles and has had more problems with overheating than I'd like to count.
This car has stranded her on the side of the road not once, not twice, or three times. This past Friday was the fourth time that she's been on the side of the road. The third time resulted in blowing off all of the coolant hoses leaving her stranded on the interstate with no coolant or water. This, of course, was not covered under the power train warranty and had to be fixed out of pocket.
Not even three months later she calls me Saturday morning telling me she had to have the car towed yet again to the dealer and this time it won't turn over. I told her the last time that it overheated she needed to check the coolant each and every morning before she leaves. So she's been doing that and Friday morning the coolant was full and she was off to work as usual. Well, on the way home the car gave her the overheat warning and to turn off the A/C and turn off engine. As it has done for the last six months.
Let's just say that this is completely unacceptable for a car that is only three (well now four) years old.
But to make ALL of this worse, the dealership that she has to go to is completely inept and treats her like shes a 16 year old girl that has no clue about anything. Mind you she is 22, but my dad and I have always maintained our vehicles and taught her how to do the same. She can change a tire and knows what transmission and oil dipsticks are. I'd like for a representative to reach out to me so that I can have some help getting this dealer rolling with finding out what the problem is and getting the car fixed under the warranty so that we can just trust it won't leave her stranded. At this point we have lost all faith in Chevrolet and General Motors to get her somewhere safe and in one piece. She was stranded on the side of a busy interstate for over two hours waiting for a tow from GM Roadside Assist and ended up having to call a tow truck herself.
I have seen the quick responses from the GM Social Media Customer Assistance Representatives and hope that you guys can help us get this fixed. Speaking with the dealership service secretary gets us nowhere and every time she has to bring the car back in it's the same thing every time with the woman. She treats my sister like she has no clue and dismisses her opinion. I live over four hours from her so it's not like I can pop in the dealership and speak to the shop manager or lead technician and get to the root of the problem.
What do I need to do to get some relief from this overly frustrating situation?
This car has stranded her on the side of the road not once, not twice, or three times. This past Friday was the fourth time that she's been on the side of the road. The third time resulted in blowing off all of the coolant hoses leaving her stranded on the interstate with no coolant or water. This, of course, was not covered under the power train warranty and had to be fixed out of pocket.
Not even three months later she calls me Saturday morning telling me she had to have the car towed yet again to the dealer and this time it won't turn over. I told her the last time that it overheated she needed to check the coolant each and every morning before she leaves. So she's been doing that and Friday morning the coolant was full and she was off to work as usual. Well, on the way home the car gave her the overheat warning and to turn off the A/C and turn off engine. As it has done for the last six months.
Let's just say that this is completely unacceptable for a car that is only three (well now four) years old.
But to make ALL of this worse, the dealership that she has to go to is completely inept and treats her like shes a 16 year old girl that has no clue about anything. Mind you she is 22, but my dad and I have always maintained our vehicles and taught her how to do the same. She can change a tire and knows what transmission and oil dipsticks are. I'd like for a representative to reach out to me so that I can have some help getting this dealer rolling with finding out what the problem is and getting the car fixed under the warranty so that we can just trust it won't leave her stranded. At this point we have lost all faith in Chevrolet and General Motors to get her somewhere safe and in one piece. She was stranded on the side of a busy interstate for over two hours waiting for a tow from GM Roadside Assist and ended up having to call a tow truck herself.
I have seen the quick responses from the GM Social Media Customer Assistance Representatives and hope that you guys can help us get this fixed. Speaking with the dealership service secretary gets us nowhere and every time she has to bring the car back in it's the same thing every time with the woman. She treats my sister like she has no clue and dismisses her opinion. I live over four hours from her so it's not like I can pop in the dealership and speak to the shop manager or lead technician and get to the root of the problem.
What do I need to do to get some relief from this overly frustrating situation?