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The dealership has to go on your complaint and look into the simplest fixes first. Its very hard also to fix a problem that isn't felt by everyone.

Worst case scenario, you will have to speak with the service manager.

You could have two different struts on your car....or one that's defective..and you sure would feel a vibration from that.

Tell the tech or service manager what you felt...and thy will proceed from there.
I've had our car in 5 times for a brake noise issue...they seemed to have fixed it the last time....time will tell.
 
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