[obermd]

There have been several threads about this issue. This is the first time we've heard about a flowchart to help dealership service departments figure it out. I'm glad you have a good dealership - who is it and where are they located. Other Cruze owners could benefit from this information.

 

[obermd]

I'm beginning to think that the Cruze software was written by Microsoft.

Actually, the Ford Sync software was written by Microsoft.

<fftopic:> In case you haven't noticed, whenever a program running on Windows or Windows itself crashes, you almost get the option to report the crash to Microsoft. Microsoft has used these crash reports to make the Windows kernel and core libraries nearly bullet proof. Shortly before the release of Windows 7 Microsoft Research released the results of an analysis they did of Windows crashes. Only a very small percentage (< 5%) of crashes in Vista were actually in Vista itself. Windows 7 has an even lower rate of crashes from Microsoft code. The rest were either bugs in application code, third party device drivers, and hardware BIOS code. This is why Microsoft's Hyper-V (VMWare ESX competitor) only runs on hardware that Microsoft has written all the device drivers for.
</fftopic:>