#14311: Special Coverage Adjustment - Negative Battery Cable Loose - (Dec 3, 2014)
|Subject:||14311 — Special Coverage Adjustment – Negative Battery Cable Loose||
|Models:||2011-2015 Chevrolet Cruze|
On certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.