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Special Coverage #14311: Negative Battery Cable (includes Holden)

332143 Views 279 Replies 106 Participants Last post by  Blasirl
Just got notified of another special coverage. I don't have the details yet but it's to resolve the loose Negative Battery Cable some people are experiencing. We have had many members report problems with this cable and its connections. I'll post more information when I receive it.

#14311: Special Coverage Adjustment - Negative Battery Cable Loose - (Dec 3, 2014)
Subject:14311 — Special Coverage Adjustment – Negative Battery Cable Loose
Models:2011-2015 Chevrolet Cruze
[HR][/HR]ConditionOn certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.
Special Coverage AdjustmentThis special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.
Vehicles InvolvedAll involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
@gyrfalcon found the link at NHTSA for this coverage adjustment. It's a PDF with more detail. Thank you.

Another Link: TSB #14311

EDIT: Adding 2011-2015 Holden Cruze Service Bulletin for similar coverage:


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Does anyone know of any help on this issue in Australia? Unable to find the cable part anywhere online here other than shipped from the US.
Dealer will have it.
I spoke to them today and was quoted $110 for the part alone :'(. Seems like I'll have to roll the dice with a US import which could take a while with all the flight/import restrictions unless there's a better solution out there.
The negative battery cable is about $29 here. With shipping it should be less than the quoted price. Are you past the extended warranty?

As far as I am aware there is no coverage for extended warranty in Australia. Chevy Cruze is re-badged as a Holden Cruze here. Same car, but unfortunately not the same customer service. I'll probably have to ship it over, I'm just concerned about the shipping time with all the hold ups because of COVID-19.
Hmmm. Is it a GM dealership you went to or is Holden a separate company?
Holden is an Australian car manufacturer that turned to importing cars only about 8 years ago. They ARE GM but at the same time they aren't haha. All dealings are with Holden, but they frustratingly don't seem to be the same in a lot of respects.

Incidentally Holden announced it was closing up shop a couple of months ago and will be no more.
Important point: The Holden Cruze is not a re-badged Chevrolet Cruze, they were built in completely different factories, and although there are many parts in common, there are subtle differences, such as higher headlights, and different wiring looms, and totally different programming in the ECU. That's only a partial list.
Fair enough, though the common faults seem to be shared across the two variants.
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