We regret to hear about this ongoing lights dimming concern with your Cruze. Have you made your dealership aware that this concern still exists? We would be happy to further assist and reach out to them on your behalf for further clarification. If that is something of interest, please send us a private message at your earliest convenience.
Chevrolet Customer Care
Want to relate an experience that has really soured my grandson and son-in-law as of yesterday 11-19-2019.The manufacturer determines warranty policy and proceedure.
The dealer is not allowed, and will not be paid for, part and labor$, without being able to prove a failure.
However, if you print and read the bulletin in its entirety you will note that there is a paragraph indicating the dealer is to replace the cable if the customer experiences these type problems.....there is no mention of trying to duplicate and we all know (as well as Chevrolet) that the odds of the failure occuring during testing are remote.
Do make sure the terminals are clean so you don't embarass yourself, heh heh.
I'll speculate that you are doing this by phone and not face to face and you also are doing the inquirey without the bulletin in your hands.
The service writer (or manager) will not know or remember that this policy does not require a 'Proof of Failure' unless you put the document under their nose.
If you are getting too much pushback from the dealers and just want to fix the bloomin thing, buy a cable from chevy (it's cheap) and exchange it.
Chevy, as a manufacturer, has no problem paying to repair the concern.......in your case, you may have a money hungry dealer.
They had been having dash and gauges blackouts as well as radio malfunctions, turn signal ghosts on their 2016 Gen One Eco. All pointing to Negative battery cable defect. Called and tried to get into local Chevy service department for repairs. Service adviser put them off for 5 days indicating that it could not just have a cable replaced would have to be diagnosed first before replacement. Took it in on Monday 18th and supposedly tried to duplicate problem. After two days of "diagnoses" could not find anything or get it to malfunction. Son-in law called service adviser and told them to just put a new cable on it like they requested in the first place. Chevy dealer did so and then turned Cruze back to them along with a bill for $300 saying that it was not covered by Chevy TSB #14311 because it was a '16 and would have to pay for cable, plus their phony diagnosis. My opinion this dealer that between myself and son-in-law we have purchased over 25 new and used cars over the years has really gouged loyal customers. I am telling everyone about this experience. What can we do as far as contacting Chevy Customer Care or have some recourse for this terrible service experience? Read here, reimburse for overcharge. Please advise.