[Chevy Customer Care]

Oryx,

It looks like you were going to call the dealership yesterday - any new developments on this? If you wanted for us to check into anything for you, please don't hesitate to send us a private message with more information (including your name, the last 8 digits of your VIN, and a brief summary for Stacy).

Sarah (Assisting Stacy), Chevrolet Customer Service

 

[Chevy Customer Care]

I too have an issue where the heater failed to heat then the car over heated to the point that the coolant steamed out leaving a puddle on the side of the highway. We had it towed to Pinkerton Chevrolet in Lynchburg, VA where they professionally diagnosed the issue as "unable to duplicate failure" and have told me that right now there is nothing they can do because unless it fails for them while they are looking at it, they can't replace any part trying to fix it. I told them about several issues I have read about with the electronic thermostat (they said it doesn't have an electronic thermostat, but what do I know???) and the water pump. They reluctantly told me that they would have their technician look at it againand get back to me. I'm waiting to see what they come up with next. I am in no mood for their shenanigans.

switt,
I would like to apologize for the issues that you are having with your Cruze. I would be happy to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to hearing back from you.
Thank you,
Stacy Chevrolet Customer Service