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Steering wheel "sticks" intermittently while driving

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I have been reading about numerous people having a problem with the steering "sticking" while applying light pressure for small steering corrections. It is most noticable at highway speeds, but I can get it to duplicate the problem in the driveway.
Now for the real issue; The vehicle has been at the dealer all week. They supposedly had a GM engineer or district rep in their shop today looking at another vehicle and they asked him about the steering complaint on my car. His reply was "I have heard nothing about this kind of steering problem and we have no TSB's or recalls open for this problem. There is nothing that we can do".
How many people on this forum have read about steering issues on the Cruze? Search for steering, sticking, binding or numerous other words and you will see that this is not an uncommon complaint.

The REAL problem seems to be, if they do not know what to do to correct an issue, then it does not exist. Just like the problem with the power brake micro switch that they are currently replacing under recall. It never existed for months because the dealer, tech line, district engineer or ? did not know what to do to solve the issue. Standard response from GM - cannot duplicate the problem (never drove the car) and we have never heard of this issue before. Therefore we cannot repair the problem.

Can't wait for a response from the Chevy Customer Care rep on this one. Why do I think the response will be an exact copy of what was offered during the brake booster issue before it became a recall?
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Reverend Red Bull
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My notchy steering is back, so I'm back into doing research on this. Is there a new PI number or has PI1239 just been updated with new information? When I go in for my heater cord, I'm going to bring this up and want to have the right references so they can look it up and get it taken care of.
 

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Reverend Red Bull
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1,153 Posts
I stopped into the dealer yesterday on my way home from work, since the steering was acting up pretty noticeably. The service adviser grabbed the tech for me--the same one who did the re-flash on the steering computer last winter and has gotten to know the car. They always give my car to the same guy since it's the only Cruze Diesel they service, and he did the research to learn how to service it properly--talk about attention to quality service! He went out for a quick drive with me and observed the problem himself (so the battle is already half won, since I won't have to worry about a "could not duplicate"). I have an appointment on Tuesday morning for him to do the formal diagnosis in the garage and go from there, and they're doing some research on the problem between now and then so they'll be ready to go to work on it.
 

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Reverend Red Bull
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1,153 Posts
Hey Rev,

I'm happy to see that the dealership has been working on this, and please let me know how everything went on Tuesday regarding the steering. Have a good weekend.

Patsy G
Chevrolet Customer Care
Tech checked it out and found another update had been released for the steering computer software since he initially re-flashed it last December. So, he updated it to the newest software. Service Advisor said to observe and return if the notchy behavior returns. I took 350 mile round trip yesterday afternoon after the appointment and did not observe the behavior during the trip, but since it is an intermittent issue that only gets bad under certain conditions, it will take some more observation to see if the issue s truly gone.
 

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Reverend Red Bull
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1,153 Posts
HOLY blank, I just saw this thread. I thought I was going cookoo the other day. My CTD steering sticks also. It is very minor, but now that I have noticed it once, I notice it, if you get my drift. It happens (or when I notice at least) when I am driving straight...when I need to turn slightly, for say a curve, it seems the steering wheel is hesitant to move for a brief millisecond. Like something would if it was in a detent position. Then it frees up and acts normally. I thought it was my imagination, but it's not. I am not happy about this. This could possibly get worse.
That's the symptoms. Make an appointment and get it re-flashed. If you're under 10 years/150,000 miles it's covered under warranty.
 

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Reverend Red Bull
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1,153 Posts
Well they couldn’t duplicate it and didn’t seem like they wanted to help. I told him about the service bulletin and he “looked it up” and said “that’s not for your car”. So now I still have the problem every now and then and they don’t seem to care.
When you add the info about the mylink, that sounds more like it might be the first signs that the negative battery cable is starting to act up.

http://www.cruzetalk.com/forum/25-g...al-coverage-14311-negative-battery-cable.html
 
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