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Steering wheel "sticks" intermittently while driving

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I have been reading about numerous people having a problem with the steering "sticking" while applying light pressure for small steering corrections. It is most noticable at highway speeds, but I can get it to duplicate the problem in the driveway.
Now for the real issue; The vehicle has been at the dealer all week. They supposedly had a GM engineer or district rep in their shop today looking at another vehicle and they asked him about the steering complaint on my car. His reply was "I have heard nothing about this kind of steering problem and we have no TSB's or recalls open for this problem. There is nothing that we can do".
How many people on this forum have read about steering issues on the Cruze? Search for steering, sticking, binding or numerous other words and you will see that this is not an uncommon complaint.

The REAL problem seems to be, if they do not know what to do to correct an issue, then it does not exist. Just like the problem with the power brake micro switch that they are currently replacing under recall. It never existed for months because the dealer, tech line, district engineer or ? did not know what to do to solve the issue. Standard response from GM - cannot duplicate the problem (never drove the car) and we have never heard of this issue before. Therefore we cannot repair the problem.

Can't wait for a response from the Chevy Customer Care rep on this one. Why do I think the response will be an exact copy of what was offered during the brake booster issue before it became a recall?
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Chevrolet Customer Assistance Representative
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Hey hydrasport,

I apologize that you are experiencing this with your Cruze! I would be happy to follow up with your dealership to see if there is something more than can be done. Would you please PM me your name, contact information, VIN, current mileage, and involved dealership.

We look forward to your reply,

Jonathan A. (Assisting Jackie)
Chevrolet Customer Care
 

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I have the same problem. It shows up primarily on stretches of highway that don't require much steering input. It feels something like the detent on the radio dial. Mine is more noticeable when steering to the right, but can also be felt when correcting to the left. It seems like you have to apply a certain amount of steering pressure before the steering will respond. The subtle corrections made on a straight interstate don't reach that threshold. I reported it to the dealer when I had the car in for routine service, but they hadn't heard of the issue.
Hello Oakdale Del,

I'm sorry that you are experiencing some steering issues with your vehicle. If you would like to have the dealership look into this concern and possibly find a resolution, I would be happy to assist. Send me a PM with your VIN, current mileage, contact info and a preferred dealership so I can look into this further. Thanks!

Patsy G
Chevrolet Customer Care
 

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Does anyone know if there is an actual fix for this yet?

I've had the rack replaced twice because of this, and this third rack just started to do the same thing yesterday (just hit 85K miles).

I still have an extended warranty for another 15K miles, but there is no way I'm going to shell out the $$ to replace the rack after the warranty is up.

I don't like to make hallow threats, but after purchasing 5 new GM vehicles and being very happy with them, this Cruze may be the last one I buy. I can accept fixing something once, but a third time is really pushing my patience. Gladly my dealer has been great, but come on GM, figure this electric power steering thing out soon.
Hi there,

We certainly recognize your concerns, and apologize for this. Please feel free to let me know if you need any additional assistance into the dealership to possibly discuss all avenues of assistance with them. Send me a private message along with your VIN, current mileage, contact information and preferred dealership.

Patsy G
Chevrolet Customer Care
 

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Chevrolet Customer Assistance Representative
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I stopped into the dealer yesterday on my way home from work, since the steering was acting up pretty noticeably. The service adviser grabbed the tech for me--the same one who did the re-flash on the steering computer last winter and has gotten to know the car. They always give my car to the same guy since it's the only Cruze Diesel they service, and he did the research to learn how to service it properly--talk about attention to quality service! He went out for a quick drive with me and observed the problem himself (so the battle is already half won, since I won't have to worry about a "could not duplicate"). I have an appointment on Tuesday morning for him to do the formal diagnosis in the garage and go from there, and they're doing some research on the problem between now and then so they'll be ready to go to work on it.
Hey Rev,

I'm happy to see that the dealership has been working on this, and please let me know how everything went on Tuesday regarding the steering. Have a good weekend.

Patsy G
Chevrolet Customer Care
 

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Chevrolet Customer Assistance Representative
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Tech checked it out and found another update had been released for the steering computer software since he initially re-flashed it last December. So, he updated it to the newest software. Service Advisor said to observe and return if the notchy behavior returns. I took 350 mile round trip yesterday afternoon after the appointment and did not observe the behavior during the trip, but since it is an intermittent issue that only gets bad under certain conditions, it will take some more observation to see if the issue s truly gone.
Thanks for the update, Rev. Let me know if anything acts up, and you are in need of any further assistance. Have a great Thanksgiving!

Patsy G
Chevrolet Customer Care
 
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