Terrible Dealership Experience

1235 Views 7 Replies 7 Participants Last post by shockz, Dec 3, 2016

ace2123

Discussion Starter · Dec 2, 2016

I have a 2014 Chevrolet Cruze and I was involved in an accident with a deer on 11/11/16. My insurance agency gave me a few options for repair so I chose my local Chevrolet dealership, Hardy Chevrolet in Gainesville, GA, because I thought they would do the best job as they are a Chevrolet dealership. They had my car for 2 weeks when they called and said it was done. I went and looked at it before I took it and was very disappointed. There was debris in the paint, the paint around the windshield (which they had replaced) was gouged from installing the windshield, and the paint that they sprayed on the rear quarter panel was not even (looked like clouds.) This was all that I noticed on this day as it really irritated me that they would let the car go looking like this. The manager said he'd get it taken care of and waived my deductible. A week later, Wednesday, November 30th, they called and said the car was ready again. I went and picked it up. The collision center was closed, it was dark, and it was rainy so I wasn't able to inspect the car very well, but I did notice that someone had left a half full can of Mountain Dew energy drink in my cup holder. Today, December 1st, I inspected the car when I got to work and the sun came up. All of the issues that I brought up previously were still there, except they did try to fix the gouges on the A pillars by globbing paint into the crevice. A new issue that I noticed was that it appeared as though they buffed my car with the doors open as there was body dust all inside my car. I also noticed several other issues that I discussed with the Collision Center manager. He said that he would have a loaner car for me to use if I dropped my car off. I dropped my car up after the Collision Center had closed. The loaner car I was given is disgustingly filthy and the brakes are messed up. The brake pedal is spongy until it is depressed about half way at which point it grabs hard. I am very dissatisfied with the service that has been provided. I'm going to call back tomorrow, the 2nd, and see what the manager wants to do, but this loaner car and quality control is unacceptable.

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Tomko

· #2 · Dec 2, 2016

In my experience a high quality body shop is even more rare than a high quality dealership.

Like you, and for the same reasons, I would have gone to the dealership. And suffered accordingly.

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IndyDiesel

· #3 · Dec 2, 2016

First I am very sorry your dealer collision center experience went so badly. Like you in November of 2015 I hit a deer square on and did $4600 in damage to my 2014 Cruze eco. When I went to my local State Farm rep we discussed my claim and I asked him for a recommendation for someone local that would do great work, he gave me a couple names, my dealer wasn't on the list, went to a small shop in a town of less than 5000 people. They did a great job and I would agree you wouldn't know it was in a front collision. I traded the car a couple months after that for my ctd and the dealer I traded it in didn't know. I have a couple different occasions of needing collision work and I sought out the best in my community and I always got good work and I am very picky.

First releasing a car with someone else drink in there is super sloppy and their work sounds super substandard, my insurance company wouldn't release funds to them for work like that. I would work with your insurance company and take it somewhere else and get the work done properly and I would write reviews online about your experience. No excuse for work like that. Paint work isn't that difficult if you have people with experience and good management.

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DslGate

· #4 · Dec 2, 2016

Your insurer should guarantee the quality of the work. I'd be on the horn with your agent or claims adjuster.

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obermd

· #5 · Dec 2, 2016

Contact your insurance adjuster and let them know about these issues. They need to know that the shop isn't doing the job they're being paid to do.

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ace2123

Discussion Starter · #6 · Dec 3, 2016

I talked to State Farm regarding the issues and they said that if it wasn't fixed properly this time that they would escalate it and have it fixed elsewhere. I talked to Hardy regarding the loaner car and they rented a car for me through Enterprise at the dealership's expense. The people in charge of the body shop aren't bad to deal with, it's just the quality of work that is put out.

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_MerF_

· #7 · Dec 3, 2016

That's a shame. When I had my accident earlier this year (totally my fault, rear-ended the car in front of me at low speed) I also figured the best place to get the work done is the dealership that I bought the car from (and was still under warranty, as I'd only had it for 1 year). Luckily, my experience (Ferman Chevrolet of Tarpon Springs, Florida) was top-notch. They had the car for exactly what they said they would, and it is pristine. I even noticed an issue with a headlight that they covered under warranty instead of insurance because it was easier to handle.

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shockz

· #8 · Dec 3, 2016

In my experience, the bigger the entity doing the work, the crappier and more expensive the job is. I ran up a curb once and did about 2000 in damage to my door, fender and rocker. The paint never ever did look right and suffers from swirl marks, even after getting it fixed. That same repair job would of been about 1000 less if I went to the guy I go to now. They always talk about removing panels and doing all the extra work that local shops don't do, but in reality, it's just lip service designed to make you feel better.

I always go local, independently owned and if I get a hassle with insurance, I'll put up a fight to make sure I avoid the fancy places.

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