I would hope that GM would try a bit harder to advertise their Diesel lineup this time. A lot of people don't even know they had a diesel option in the gen 1 Cruze. It's not looking good if the dealers don't even know about it yet.
I haven't had a dealer know more than me either, some sales people sit at their desks and don't know their product, very frustrating. When a sales person does know they are top sellers. On east coast VW had a saleman of Chris and he spealized in VW and sold diesels and gassers to folks all over the country, I spoke to him a couple times, he was incredible, pick you up at airport, flawless delivery, and had a huge reputation of being a outstanding man and rep. He died a couple years ago. His prices were always competitive but it was knowing the product and know how to get what you wanted.I've never had a dealer ..car or motorcycle.... know more about the model I was buying than I did. The sales people just don't put in the effort and read up on anything they are selling...I'm sure there are some who do make the effort to know about what they are selling but honestly I've never met a sales person who has.
Yes. You are definitely in the minority. You've been a great contributor here and I, for one, appreciate it. it would be fantastic if salespeople even made 1/2 the effort that you do.I'd like to point out that I also work for a dealership, and I believe you've picked up some info from me.
Unfortunately, I know the salespeople you are referring to. Complete idiots. :/Yes. You are definitely in the minority. You've been a great contributor here and I, for one, appreciate it. it would be fantastic if salespeople even made 1/2 the effort that you do.
10/10.IMO, we are just seeing another example of the general work ethic/mentality that seems to have become rule, rather than the exception.
Staying on topic, the automobile biz, few people get involved with the sales aspect approaching it as a potential career. It is just another product to sell.
The mentality seems to have become 'Sell what you see (in this case, on the lot)' as opposed to 'See what you can sell'.
Since auto salespeople are generally paid on a 'unit rolled' basis, it becomes imperative to sell what you see if you picked up a bad habit like paying bills, eating, living somewhere, etcetera.
As a result, there isn't a lot of motivation to learn about the product and an ordered car does not represent income to the house for six to eight weeks.
As a result, it is on the consumers back to get as much information on a particular car as possible before getting near a dealer.
Try to keep in mind that automotive enthusiests (if you are reading this, you are) are the exception when car buying is the question. As a result, dealers generally don't have the combination of color/options/version that you have visualized.
The dealership orders combinations the 'masses' are willing to accept. Family went to buy a certain color combination for example on a LT Cruze.
On the lot, the dealer has several LT's with either the right color/wrong interior or right interior/wrong color. Sometimes, right color/right interior, wrong model.
If the customer wants a new car in their driveway, tonight, a concession must be made by the buyer and generally, to scratch the 'new car' itch, a concession will be made.
The majority of salespeople will maximize this mindset as opposed to locating or ordering for the above reasons.
So, there really is no reason to learn the product since the percentage of buyers (enthusiests) is likely less than 5% and those folks have already studied the product enough to know what they want. Most often, these are the buyers that will require a combination be ordered.....no immediate joy for the salesperson, so, little motivation.
We get to choose what we tag.Dealers here dealer trade for what you want on a frequent basis. The issue here is GM has gone to putting extra incentives on a few cars on the lot, called bonus tags recently. Well if they are gonna put an extra 1000 or 1500 or whatever it is I want that, why pay more. Before they just put larger incentives on all Cruzes by zipcode, not it seems more complicated. Probably smart for manufacturers but sort of a nightmare for dealers.
I understand how it works, have a good friend as a new car manager at my local dealer. As a consumer not a big fan of the program.We get to choose what we tag.
We get a certain number of tags and we have a limited amount of time to put them on whatever we want.
I'm not a huge fan either. haha.I understand how it works, have a good friend as a new car manager at my local dealer. As a consumer not a big fan of the program.