So, Friday I take my Cruze into the dealership because its acting a little funny. Hard shifts at highway speeds (hard enough to tighten my seatbelt) and a really nasty smell from the A/C at the same speeds.
So the service center swears they find nothing wrong. Everything is fine, no problem. Well, the adviser gets in my face leaning in really close and jabbing his finger at my papers and just keeps insisting they didn't find anything. I said fine, I'll take it to another dealership. I know something is wrong. Well he lost his stuff then. He got all red faced and starts jabbing harder just repeating they can't replace the transmission (who asked them to!?) and so on. So I ask to see the Service Manager. One of the cashiers says he isn't in so I ask when he'll be back. And I get the response "don't know - it isn't like I keep his itinerary"
So, I get in my car and the service adviser follows me out, leans across me and jabs at the dash to point out that see? they drove it. I never questioned if they drove the car. Anyway I finally leave and the car is worse than when I dropped it off so I call and leave my information for the manager to call me in the morning.
He calls and I explain the service I received. I'm more upset about how I was treated than anything. He just keeps saying they couldn't duplicate it and not focusing on the customer service aspect. Then he tells me his employees are claiming I was swearing up a storm. Mind you, I never swore once.
I don't know what is going on there but they keep asking me to bring the car back and that isn't happening. I have never been treated so badly. As a woman I don't take kindly to being poked at, leaned over and intimated in a service shop. I'm just floored that even their manager didn't seem to care how the employees behaved.