Hey Guys,
We've been extremely busy here at BNR dealing with an EZFlash update that happened and some website issues that kept people from checking out, on top of all the normal day to day craziness, so I apologize for not seeing this thread or getting back to stanski1. Where did you email us at? I did have someone email us and I thought I replied to it, but will check my drafts folder as maybe it didn't send or I forgot to click send. I sent an email to Trifecta asking about a GB and have not heard back yet, but I will follow up shortly via phone call to Vince to see what he thinks. He may say wait for Black Friday as we usually do massive discounts on Black Friday anyway, but it doesn't hurt to ask.
As for the comments about a lack of response here equaling bad tune support, I will say that is one of the reasons we don't get on here as much as we'd like. People don't put their car in service mode like they're supposed to with push button start, and they freak out and call us. Their car battery dies in the middle of a flash, they call us. I deal with several of these scenarios on a daily basis- I was up on the phone with a Buick customer until 2AM this morning dealing with issues because he didn't follow directions and put the car in service mode. We don't work 9-5, we work all day every day to make sure everyone is up and running and no one has a bad experience.
I will update as soon as I hear back from Trifecta, hopefully today.
ccasion14:
We've been extremely busy here at BNR dealing with an EZFlash update that happened and some website issues that kept people from checking out, on top of all the normal day to day craziness, so I apologize for not seeing this thread or getting back to stanski1. Where did you email us at? I did have someone email us and I thought I replied to it, but will check my drafts folder as maybe it didn't send or I forgot to click send. I sent an email to Trifecta asking about a GB and have not heard back yet, but I will follow up shortly via phone call to Vince to see what he thinks. He may say wait for Black Friday as we usually do massive discounts on Black Friday anyway, but it doesn't hurt to ask.
As for the comments about a lack of response here equaling bad tune support, I will say that is one of the reasons we don't get on here as much as we'd like. People don't put their car in service mode like they're supposed to with push button start, and they freak out and call us. Their car battery dies in the middle of a flash, they call us. I deal with several of these scenarios on a daily basis- I was up on the phone with a Buick customer until 2AM this morning dealing with issues because he didn't follow directions and put the car in service mode. We don't work 9-5, we work all day every day to make sure everyone is up and running and no one has a bad experience.
I will update as soon as I hear back from Trifecta, hopefully today.
ccasion14:
