I had this issue too. I found a better adjustment: pry off plastic cover where trunk latch catches on the vehicle. Loosen the two bolts that are under that cover slightly, but just before the hook starts moving. Close the trunk. Fold down the rear seats and go into the trunk. Loosen the two nuts so the hook it’s adjusting by itself. Tighten back the bolts and now you can get out to the trunk. It is the perfect and quick adjustment, just check everything from outside and voila!Good news, I fixed it myself in two mins because I hate dealer visits. How to// open trunk, careful pry off plastic cover where trunk latch catches on the vehicle. Loosen the two nuts that are under that cover slightly. Move the whole piece up (or down depending on how it was set). Tighten and retry before putting cover back on. It make take some trial and error to get it set in the best place. Make sure they are tight when you are satisfied with the way it closes. Put cover back on.