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The problem with my then brand new 2012 2LT, someone forgot to plug in the USB cable to the rear end of the radio. With the radio on, should be able to read 5 volts on pins 1 and 4, just took an old USB cable, seem to have tons of these, and cut of the ends of one so I could measure it.

Then a trip to my dealers. They did let me watch this, so I could make sure everything was installed properly, had all the test equipment brand new in the box to test this.

For all you know, your radio is shot.
 
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