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Is this with the radio or with an AUX device. The only time I have any delays from the steering wheel is when I'm starting my Android's music player via the Bluetooth PDIM.
 

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Reg radio, cd, xm, pandora and most pronounced on ipod/usb. I have the car set to lowest vol when turned on so I have to go a great distance to turn it back up to audible levels. Pressing vol up is a waste of time vs turning the knob.
 

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What happens when you press and hold the steering wheel volume up/down controls? I have noticed that a single press does very little, but pressing and holding will quickly change the volume.
 

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This may be a bad switch in the steering wheel. That's not normal. If you're under your B2B warranty I'd take it in and demonstrate this to your service advisor. Since your car works both normally and abnormally try to demonstrate the difference.
 
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