Chevrolet Cruze Forums banner
1 - 20 of 48 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter · #1 ·
So factory is denying my powertrain warranty on the basis that i went 8000 miles a few times Based on my service records. I read that others have gone as high as 8500 or more before an oil change. I always went of the oil life system. My cel came on, took it to dealer who said oil pump failed due to sludge and now I need new engine. I'm at a loss at what to do, feel like Chevy is not standing behind their product and looking for a way out of fixing my '14 cruze with nonturbo engine.
 

·
Premium Member
Joined
·
8,003 Posts
My 2 Cents, something to be said for visiting the local Dealer every 7500 miles:2cents:
Yes, but for the 7,500 mile service interval, the owners manual only says "Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed." It doesn't say you have to change it at that time, only that you need to check it.

Other sections of the manual say "When the CHANGE ENGINE OIL SOON DIC message displays, have the engine oil and filter changed within the next 1,000 km/600 mi." Of course, the question becomes, when does that message display? If it comes on at 7,500 miles, then you have until 8,100 miles to get in for service.

The only hard deadline I can find in the 2014 Owner's Manual is "The engine oil and filter must be changed at least once a year and the oil life system must be reset."

The one caveat is that if the Oil Life System is accidentally reset, then you need to change the oil within 3,000 miles of the last oil change.

It's time to ask GM what's the longest mileage interval that the Engine Oil Life System allows. Unless they can show it's less than 7,400 miles, I think you can show them you haven't gone beyond what's listed in the manual.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #4 ·
My 2 Cents, something to be said for visiting the local Dealer every 7500 miles<img src="http://www.cruzetalk.com/forum/images/smilies/2cents.gif" border="0" alt="" title="2cents" class="inlineimg" />
I disagree, 500 or 400 miles over the 7500 mile "recommended" interval a few times should not be a basis for Chevy to deny fixing their faulty product. I'm sorry that you feel that way and support their actions againts their customers.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #5 · (Edited)
My 2 Cents, something to be said for visiting the local Dealer every 7500 miles<img src="http://www.cruzetalk.com/forum/images/smilies/2cents.gif" border="0" alt="" title="2cents" class="inlineimg" />
Yes, but for the 7,500 mile service interval, the owners manual only says "Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed." It doesn't say you have to change it at that time, only that you need to check it.

Other sections of the manual say "When the CHANGE ENGINE OIL SOON DIC message displays, have the engine oil and filter changed within the next 1,000 km/600 mi." Of course, the question becomes, when does that message display? If it comes on at 7,500 miles, then you have until 8,100 miles to get in for service.

The only hard deadline I can find in the 2014 Owner's Manual is "The engine oil and filter must be changed at least once a year and the oil life system must be reset."

The one caveat is that if the Oil Life System is accidentally reset, then you need to change the oil within 3,000 miles of the last oil change.

It's time to ask GM what's the longest mileage interval that the Engine Oil Life System allows. Unless they can show it's less than 7,400 miles, I think you can show them you haven't gone beyond what's listed in the manual.
Thank you, a voice of reason. I was going over the owner's manual and came upon this same info you provided, which I really appreciate your help on. I was trying to find exactly that, what is the longest oil change interval the oil lfe system allows and found nothing. I'm hoping someone can help me out with that here. Also, very good point, it's on them to prove it is less than 7400 miles. I will be letting them know this.
I called customer care and they said they would be putting me in contact with someone soon to try and sort this out. Honestly, I'm not feeling very confident they will try and fix my cruze and it dissapoints me. It feels like they are looking for an excuse to not be held accountable.
 

·
Premium Member
Joined
·
5,639 Posts
The only hard deadline I can find in the 2014 Owner's Manual is "The engine oil and filter must be changed at least once a year and the oil life system must be reset."

The one caveat is that if the Oil Life System is accidentally reset, then you need to change the oil within 3,000 miles of the last oil change.
I go once a year or @7500 miles. Hyundai & Dodge called for 3 months or 3000 mile schedule. The O/P can't show proof of service and therefore GM will not honor their warranty, period!:eek:hmy:

https://my.chevrolet.com/content/da...2014/chevrolet/cruze/2014 Chevrolet Cruze.pdf
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #7 ·
The only hard deadline I can find in the 2014 Owner's Manual is "The engine oil and filter must be changed at least once a year and the oil life system must be reset."

The one caveat is that if the Oil Life System is accidentally reset, then you need to change the oil within 3,000 miles of the last oil change.
I go once a year or @7500 miles. Hyundai & Dodge called for 3 months or 3000 mile schedule. The O/P can't show proof of service and therefore GM will not honor their warranty, period!<img src="http://www.cruzetalk.com/forum/images/smilies/ohmy.gif" border="0" alt="" title="Ohmy" class="inlineimg" />

https://my.chevrolet.com/content/da...2014/chevrolet/cruze/2014 Chevrolet Cruze.pdf
can't tell if you're trolling or being serious...anyway, how much is chevy paying you?
 

·
Premium Member
Joined
·
8,003 Posts
The O/P can't show proof of service and therefore GM will not honor their warranty, period!:eek:hmy:
I'm not seeing that anywhere in his statements.

I'd be curious what kind of oil got put into his car. He didn't say where it was serviced. I think the quality of oil is more likely to explain the sluge than exceeding the mileage by 7%. It might have been a fast change place that put in standard dino oil instead of something that meets the Dexos standard. But I wouldn't be surprised if GM's semi-synthetic fell short either.
 
  • Like
Reactions: Taxman

·
Super Moderator
Joined
·
7,794 Posts
  • Like
Reactions: Jondaytona

·
Registered
Joined
·
232 Posts
So factory is denying my powertrain warranty on the basis that i went 8000 miles a few times Based on my service records. I read that others have gone as high as 8500 or more before an oil change. I always went of the oil life system. My cel came on, took it to dealer who said oil pump failed due to sludge and now I need new engine. I'm at a loss at what to do, feel like Chevy is not standing behind their product and looking for a way out of fixing my '14 cruze with nonturbo engine.
From everything that I've read, Dexos approved oils are designed for a "7,500mi to 10,000mi interval service". In my opinion, major engine repair is probably one of the most difficult things to get approved under warranty unless you have absolutely every piece of proof to back your story. So, with that being said, you'd have to have every receipt you've ever had for every oil change stating you bought nothing but Dexos approved oil accompanied with some type of mileage log (if not done through a dealer). I guarantee that will be the only way you would have a shot at fighting for this to be covered under warranty and that you have never exceeded 10,000mi on any given oil change as well. Unfortunately, jobs like this almost always require a "fight" through dealers and company assistance helplines. Persistence is key, IF you have proof to back your story.
 

·
Premium Member
Joined
·
1,247 Posts
I think the underlying issue here is, as reported on this forum @XtremeRevolution , used oil analysis has shown that Dexos1 oil doesn't last as long as the oil life monitor says, at least in the turbo engine.

The problem is their diagnosis says "our engine wasn't bad, your oil was bad", which translates to "not our problem no matter how often you changed the oil".

If you can point to your dealer service records and say "not my bad oil, your bad oil", it would sure help.

But, how did they come to this diagnosis?

Because the oil pump is bad and the oil that was in the engine when they tore it down was bad? OK, show me the oil analysis that you used to reach this conclusion.

Because the oil pump is bad there must have been bad oil in the car at some time in its life? This diagnosis seems ripe for attack, the other two I thought of wouldn't be as easy.

Because there is accumulated sludge in the engine from broken down oil? If this is the case, our best hope, as outlined in earlier responses, is "how can that be? I maintained the car exactly as GM instructed".
Some non-turbo Toyota engines were famous for doing this, even with dealer oil changes. I once saw a picture of the valve train in a VVT BMW which still had the factory oil fill at 80k mi, what a mess (and clearly abuse). I was amazed the only thing obviously wrong was a CEL from the hydraulic valve gizmos not working.
 

·
Administrator, Resident Tater Salad
Joined
·
17,352 Posts
The GM oil life monitor was notoriously inaccurate for earlier years. It would go 10,000+ miles before recommending an oil change. They realized later on that their semi-syn oil was being beat to crap in these cars, and lowered the OLM recommendation.

If you changed the oil JUST outside of the 7500 mile recommended interval (I know people that do this all the time), I cannot see how they'd void the warranty. There is plenty of room for error built into most off-the-shelf synthetic oils these days - typical $22 Pennzoil Platinum can easily go for a 9-10k interval.

Hopefully GM Customer care will get their techs involved in this case, whether with pictures or some other "evidence" of negligence on the owner's part submitted to them, and back you up on this.
 

·
Premium Member
Joined
·
5,639 Posts
I'm not seeing that anywhere in his statements.

I'd be curious what kind of oil got put into his car. He didn't say where it was serviced.
Absolutely correct, he or she was very vague, GM was very clear. There is more to story than I believe we are being told, just my opinion. I pay $49.95 (or less) for a Genuine GM Oil change using their full synthetic bulk stuff and I do it within the suggested time frame so I can obtain warranty service if needed. To be clear the same basic maintenance requirements are called for if you have an 'Extended Warranty' as well.
 

·
Registered
Joined
·
692 Posts
What is the purpose of the oil life monitor if your're not supposed to follow it. If the oil changes were done before it hit 0%, it should be covered. Of course, anyone can reset the oil life monitor, so......
 

·
Premium Member
Joined
·
8,003 Posts
What is the purpose of the oil life monitor if your're not supposed to follow it. If the oil changes were done before it hit 0%, it should be covered. Of course, anyone can reset the oil life monitor, so......
And when does the DIC message come on? At 0%? If so, then you've still got 600 miles according to the user's manual.

It sounds like OP had oil change paperwork with the mileage listed and the dealer is complaining that 8,000 miles is "abuse". But I'd think they'd have to prove that 8,000 miles is greater than the OLM + 600 miles.

My bigger concern is who picked the oil? Since this is a non-turbo engine, a fast oil change place may have used conventional oil. In that case, GM is in the right. The oil does not meet the requirements. The oil change place shafted the OP. If the oil change was always done at the dealer, let the games begin.
 

·
Premium Member
Joined
·
2,219 Posts
If I were the OP I would try and have my records and the type of oil used and be positive with customer care but firm. I think it is best to have your oil changed by dealer while under warranty. I haven’t done that on my cruze but they did do first four and a couple more, have receipts for ones I did. Maybe your car was burning oil in between the changes, did you check your oil level on occasion? Would need a lot more information like how many oil changes, type of oil used, etc.
 

·
Registered
Joined
·
95 Posts
1 vote for crappy dealership (I know there out there-place I bought mine almost burnt it down after an oil change)
As somebody who has used 10K+ of warranty work. ( a bad piston problem in the beginning)
I would bet the Dealership is the 1 bending you over.
I did all my own oil changes (had spotty paperwork to prove it- was freaking out)
Dealer didn't bat an eye.
 

·
Premium Member
Joined
·
5,535 Posts
First off, I doubt if Chevrolet is denying warranty. I do believe the dealer has taken it upon themselves to deny coverage. This is not their right.
Only the manufacturer can make a denial.
The dealer must be in a position to back up a recommended denial.....this means the oil must be sent to a lab for testing.

Seeing sludge and blaming oil changes that are 500 miles late will not hold water in court and that is the guidline GM uses....'Will denial hold up in court?'

I think the OP is being jacked IF.....And I really mean IF the oil changes really were in the short extended range reported and IF the correct oil was being used.

If either of these IF's cannot be substantiated.....well OP, you know how this ends up.

If you are sure of yourself OP....tell the dealer you want to discuss the denial (this is a face to face event) with the District Service Manager that denied the claim.
If you are legit, be firm.

Rob
 

·
Super Moderator
Joined
·
7,794 Posts
In more than five years on this board I can’t honestly recall anyone loosing an oil pump. Does anybody else remember a failed oil pump?
 
1 - 20 of 48 Posts
Top