How to get this repair covered
Another update to the warranty coverage nightmare stories:
I bring my 2013 Cruze into the dealership after noticing the fan was running a lot more than usual, and seeing a puddle on the ground. I found this thread very quickly and told the dealership exactly what I though was wrong, as many of you had already had this issue. They of course said "we will take a look and get back to you."
They got back to me and said it was not covered under the powertrain warranty. They said it would cost me $500 for the work. I sad no way, call GM and figure this out. They came back with a 'special' discount from GM customer care of $300. I said no way, and called Chevy customer care directly. Meanwhile I told my father about what was going on and he said he would talk to the dealership in his home town where he has had an auto body business for years and has a good relationship with the GM dealer there. (I live across the country now, or that would have been the first place I would have gone to).
The dealer my father talked to said that if the part isn't put in the system with the right part number and the right part name (exact match only) it will not display as covered.
Ex. If the dealer put in part #25193922 and part name 'Water outlet pipe' <-- not covered
BUT Put in part #25193922 and part name 'Water outlet' <--BINGO.. you're a winner!!
The dealership I took it to was entering the part# correctly, but was calling the part a 'Coolant outlet pipe' so it was showing up as not covered. I called them up, had them recheck the part with just "Water outlet' and they called me right back and told me the work was covered and apologized for the confusion.
So I hope to save any other Cruze owners the pain and headaches I went through. If your Cruze is leaking coolant on the drivers side, tell you dealer:
"I believe the part you need to replace is part number 25193922 and be sure to put it through your system specifically as a 'water outlet'"
You can also tell them you learned this on the internet, where all knowledge come from
Also, i got absolutely nowhere with Chevy Customer Care. Thumbs Down.