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I certainly won't pay for an upgrade... As far as I am concerned, that's a warranty issue. It worked when I bought the car, and if it stops working before the warranty is expired then GM or Onstar should have to fix it.
I would blame the providers in Canada and not OnStar who simply purchased time on an existing network. This is not a "Warranty Issue" and the free trial was just that, free so you are out nothing. I have found here in the U.S., OnStar will do anything to keep your business, just stuck me on a year Directions & Connections promo. 2 months free and added 200 calling minutes for $19.95 a month. I find the service to have exceeded my expectations. Watched a movie with Arnold, and he was driving an OnStar car with features not available yet. Perhaps I should complain to G.M as well?


[h=3]The 6th Day[/h](2000)

00:07:56 OnStar will now disengage automatic drive.

  • Time - Phrase
  • 00:07:51 I was that easy.
  • 00:07:53 Your destination, Double X Charter Airport, is ahead.
  • 00:07:56 OnStar will now disengage automatic drive.
  • 00:07:59 - Are you ready? - Yes.
  • 00:08:01 Manual drive engaged.
 
Your logic is flawed here..... one of the features he bought with the car is Onstar. Sure technology's change but were not talking about a 5 year old car here.
No OnStar is a separate optional service. Nobody buys the CRUZE because it has OnStar or XM, those are just some additional features available at an additional price where available. GM, although it owns OnStar does not control the Canadian Data network. When the new CRUZE is finally sold in Cuba it will have the OnStar capability but no OnStar service, same with Mexico and Pago Pago. I liken it to my new Refrigerator which is making a noise, sounds like it wants to poop out an Ice cube yet doesn't have an Ice cube maker, yet the same model can come equipped with a Ice Cube maker. . This is a Canadian Data provider problem which has nothing to do with G.M. and or a Warranty? OnStar comes with a free trial and unless there is an extra charge for the OnStar equipment, there is no loss here.
 
So you wouldn't be annoyed if your refrigerators ice cube function stopped functioning because water stopped freezing in refrigerators but still froze in trays?
No because my model did not support Ice Cubes. If my manager would have paid extra for the maker that did make the cubes then yes I would be mad. As you know you didn't pay extra for the feature you didn't get. Besides this wasn't a G.M. thing, it was a Canadian thing with the providers of 2G data in Canada. As a side note I have read the OnStar emergency accident protection service does not work flawlessly and in my last accident I didn't even have a windshield left to press any help button even though its supposed to work automatically.
 
One thing to remember about OnStar is that the "collision" emergency service is responsive whether you subscribe to OnStar or not. There have been a few threads about this.

I cancelled my OnStar subscription after the trial period expired with my 2008 Cobalt. (I think the basic plan was $24.95/mo back then.)

Last March I was broadsided by a red light runner, and the OnStar operator contacted me, queried me about my condition and whether I needed emergency services, and (as I recall) contact Police. (That said, I also contacted 911, so I'm not sure if OnStar did contact emergency services or not.)

So whether you subscribe to OnStar or not, you will be protected by OnStar in an emergency situation unless this policy has changed.
I doubt that as Automatic Crash Response is their main selling point for subscribing to the service? The only thing that is FREE is the Mobile Phone App in 2014+ Units. In any case the service isn't available in most of Canada anymore. They probably called you during your crash to ask if you wanted to sign up?:wub:
https://www.onstarconnections.com/services/acr/
https://www.onstar.com/us/en/plans-pricing.html
 
Auto crash response works in like severe cases mostly when airbags deploy. The red Impala commercial being ran off the road won't do it as I was in similar where I was physically ran off the road.
Well in all fairness the Bag did deploy in that Video but OnStar is not on your side if you don't subscribe to them. Otherwise they would be monitoring millions of GM Cars with thousands of representatives for free. Nothing is free!
 
eddy,i just cancelled my 90 day free trial and the onstar operator told me all onstar services would be cancelled including crash response, even if I was involved in a crash.
my 90 day trial expires on 03/17/15
Yes, that is what I was saying although its a 6 month trial in the U.S. XM is the 3 month trial.
Eddy, it worked when sold in Canada so this claim would not hold water in court. At best its bait and switch..... Check out the cruze and all these features it has, never mind the fact in our short sightedness the equipment in your new car will be outdated in less than 6 months? This would be the same thing if a cellphone company sold you a phone only for it to not work in a few months due to a technology change.

Sure there are areas where service will not work due to poor cell coverage but that is not what has happened here.
Specedout you are a Goon! The O/P could attempt to sue the Canadian Data providers, but since this was a free trial service "where available", and the Radio is provided at no extra cost by GM there would be no damages to collect?????????????
 
I'm on a promo, got them to include tons of free cell minutes which they charge an outrageous price for, and got 3 months free too after a series of mistakes, the first time I asked for directions the rep said no. The service works great and after never using it during the trial, I enjoy knowing I will be under the $19.95 a month Directions & Connections deal until January 16. As you could imagine the poster who claimed the Accident Response feature was free is wrong although I don't doubt OnStar might have called during the accident to try and sell a current subscription. I'm glad to read that OnStar will honor your 6 month free trial to Canada once the upgrade is up and working. G.M./OnStar is not in the business to intentionally piss you off and I do agree although the radio was free, it is factored into the Car's overall price. This was unfair but it wasn't of GM/OnStar's doing. Since I don't have a smart phone or unlimited calling I am very happy in the way I have been treated and the product is neat, you will like it! I'm glad it worked out for you or will soon!
 
HeY Eddy if he comes back with a sticker for 90 Days would ya Believe IT ..


Things are Subject to change !
I'd do more than that Brian. I would pay to send our Florida friend a $25 Gift Certificate at any U.S. Big Boy!


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