[fastdriver]

You WOULD think that in this day and age, the salesmen would KNOW that today's customers are way more savvy than years ago. We know about the car, prices, options etc. BEFORE we get to the dealership. Yet, they still have to be sleazy. As far as the customer surveys are concerned, I would THINK that the dealer OWNER would make SURE that his salesmen and service advisors were on the up and up in the FIRST place instead of finding out AFTER the fact that was the reason for the poor or not satisfactory on the survey was a result of HIS people not doing what they should! BTW- ANYTHING less than the BEST ratings is considered a FAILURE according to GM!