[Chevy Customer Care]

I have a 2014 LTZ RS with <9k miles. The bluetooth will stutter, and then disconnect and go into a stupid state when streaming audio with my Motorola phone. I know it's the radio because after the connection fails when I go into the radio settings to configuration/phone, it show that no bluetooth devices are paired. The car radio has two devices paired in memory. The interesting part is the bluetooth icon on the screen will be greyed out, and I'm unable to connect bluetooth music, but the bluetooth for the phone will continue to operate flawlessly.

I was reading in another post that if you turn the car off, and leave the door open for 2 minutes it will soft reset the radio. I haven't tried this yet. Normally once I lose connectivity for music, I'm not able to restore it until the car sits for a while. Turning the radio off, or turning the car off has no effect, with my phone or another phone.

Another post also mentioned turning off the text to audio in the radio. I don't remember seeing that in the radio setting.

If you come up with a solution, let me know. The radio is designed with separate modules for each function, so I'm hoping this is a software update which can be applied by the dealer. I sure wish someone would just hack the radio and provide an open source android like firmware for it so it operated like a cheap tablet.

Hi Mitchd123,

Very sorry for this! Feel free to give our Infotainment Team a call regarding this. They will be able to walk you through the Bluetooth process step by step. Their number is 855-478-7767. If you are continuing to experience some additional issues, feel free to send me a private message along with your VIN, current mileage, contact information and preferred dealership.

Patsy G
Chevrolet Customer Care