Seems GM you should just give up building cars because you clearly do not think about your clients/buyers and maybe it is avery good thing you are/have pulled out of the UK! Sadly, I was one of the idiots who purchased one of your vehicles! Having a son with a rare genetic disorder, it is essential for me to have a car that is reliable as I may need it at any moment to get my son to the hospital before it becomes life threatening. So stupid me, having looked at the Chevrolet Cruze 1.8 LT Auto on a 2011 plate with only 5133 on the clock, thought it was a nice looking car with room for our needs like my sons drip feed machine. I spent ÂŁ7,995 (the most I have spent on any car) thinking buying a newer car would be better and more reliable etc. Big mistake on my part!!!
Bought it in late June 2014 and other than a problem with the boot catch needing to be replaced as stopped working and also getting a recall which I am still waiting for the parts to arrive from the USA! Guesss what? The other day I leave for work as normal, pull away then suddenly nothing! Engine running, power there but no forward motion! Can feel the auto box kick in when changing gear into park, reverse and neutral, can actually drive in reverse, but not forward.
Now comes the unbelievable!
Had the car rescued and delivered to a branch of the company where I bought the car from and having had a good look at the car, they came to the conclusion that it needs a new gearbox and come Monday, will find out exactly why it needs replacing.
Remember, I bought the car 11months previous for ÂŁ7,995 and the cost of replacing the gearbox as this I have been told is the only solution........ÂŁ8000 give or take ÂŁ100.
ÂŁ8000!!!, pick me up off thefloor. How can this be so? Are parts that expensive? I still owe ÂŁ4000 on finance for the car and it is now worthless. How can this cost be allowed? Had the costing broken down and the gearbox alone was around ÂŁ6000 to buy. How can I pay once again what I paid initially when buying the car, another ÂŁ8000. So now I sit here with a car I still owe finance on that is only worth scrap value or I get it repaired and have a second hand car that has cost me ÂŁ16,000!!!No car to get to work, no car to get my son to the hospital and i see no way around this without getting into more debt. There seems to be an inherent fault with the cruze gearbox and the 2011 models have more problems than any other cruze model. GM no longer in the UK and so now we suffer, having to pay for your lack of quality when building cars.
Had my rant as that is all I can do now because there is no help for me and I can guarantee, I am one of many disgruntled customers in the UK and any other part of the world.
Sort it out GM, customers cannot keep paying out for your bad workmanship, find an answer to your transmission problems and sell more reliable cars etc.
Bought it in late June 2014 and other than a problem with the boot catch needing to be replaced as stopped working and also getting a recall which I am still waiting for the parts to arrive from the USA! Guesss what? The other day I leave for work as normal, pull away then suddenly nothing! Engine running, power there but no forward motion! Can feel the auto box kick in when changing gear into park, reverse and neutral, can actually drive in reverse, but not forward.
Now comes the unbelievable!
Had the car rescued and delivered to a branch of the company where I bought the car from and having had a good look at the car, they came to the conclusion that it needs a new gearbox and come Monday, will find out exactly why it needs replacing.
Remember, I bought the car 11months previous for ÂŁ7,995 and the cost of replacing the gearbox as this I have been told is the only solution........ÂŁ8000 give or take ÂŁ100.
ÂŁ8000!!!, pick me up off thefloor. How can this be so? Are parts that expensive? I still owe ÂŁ4000 on finance for the car and it is now worthless. How can this cost be allowed? Had the costing broken down and the gearbox alone was around ÂŁ6000 to buy. How can I pay once again what I paid initially when buying the car, another ÂŁ8000. So now I sit here with a car I still owe finance on that is only worth scrap value or I get it repaired and have a second hand car that has cost me ÂŁ16,000!!!No car to get to work, no car to get my son to the hospital and i see no way around this without getting into more debt. There seems to be an inherent fault with the cruze gearbox and the 2011 models have more problems than any other cruze model. GM no longer in the UK and so now we suffer, having to pay for your lack of quality when building cars.
Had my rant as that is all I can do now because there is no help for me and I can guarantee, I am one of many disgruntled customers in the UK and any other part of the world.
Sort it out GM, customers cannot keep paying out for your bad workmanship, find an answer to your transmission problems and sell more reliable cars etc.
