Chevrolet Cruze Forums banner

Found Another Broken Part

10K views 61 replies 15 participants last post by  brian v  
#1 ·
Found out our CRUZE has a USB port and an Audio in I guess. Nice touch to get a broken Lid/Cover for this 'feature' in cheap plastic. These are parts failing where no man has gone before. Because the Center console is loose, it is hard to open and gets stuck between seats. The size is embarrassing, but I had no idea what was broken inside. I guess its time to put in the missing screws on the trunk latch and order a new console. I just do not understand the poor quality parts the CRUZE uses. Is Lordstown like a training plant with Workers, Robots, & Management that get paid less and really don't care about quality?
 
#2 ·
Did you first take a quality walk around of the vehicle, did you inspect the inside throughly, or did you just hop in an go on with your way? I don't know how long you have had your Cruze for but you must not use the center console that much to not notice it. The one thing that was stopping me from buying a Cruze was the center console, I did not like anything about it, but then I test drove it and the center console didn't bother me that much anymore. What other parts are made poorly on the Cruze? If you haven't noticed almost every vehicle is made of plastic on the inside now..lol. The lid I believe is not cheap by any means.
 
#3 ·
The center console only bothered me until I discovered that the top part slides forward. then its size made sense it still offers plenty of storage space inside and can be slid back if two drinks are in the cupholders. Ive not saw many issues with interior build quality surface on here so its odd that youve had such problems. Unheard of, no as every car model has some duds but I must say given the number of members on here thats a new issue to me.
 
#5 ·
Inside that little thing where a CD won't even fit? I was able to fit my whole collection plus load my old one with tons of crap. Yes I have had my fair share of problems, and out of the 3 problems mentioned, 2 are those plastic screws or plastic rivets, whatever we call them? When did they stop using real screws with metal? I did not take a full tour of this CRUZE so no I did not know that the Trunk had no plastic screw in it or the USB cover was broken. Still would have bought the Car unless I heard ANY Suspension noise which I didn't. Then on day two I was introduced to the DIC which told me about Low Oil Pressure & not to run the Engine~
 
#4 ·
Eddy I am beginning to wonder if your jut looking for things wrong with your car? BTW what year is your cruze? did you buy it used? I doubt a new car would have so many missing or broken parts.

BTW the reason I ask what year your cruze is on your other thread you posted a picture of the turbo badge you added, your car appears to be Blue Granite Metallic. Having a BGM cruze myself I know this color was only offered in the early part of 2012.
 
#6 ·
How many people still use CD cases though? especially with the option of a USB and aux in? The center console is small because its a small car. I think the sliding lid is an excellent Idea and provides a perfect perch for my arm. It is still odd that youve had so many issues. My 2012 was a previous long term dealer rental from Miami FL, so it had to endure heat, city driving and idiots who treat rentals like they stole them. Yet other than a botched PCV/valve cover replacement that led to other issues,mine has been rock solid perfect. What year is your cruze and where did it come from when purchased?
 
#7 ·
It is his car he can look for poor quality all he wants ! .
@ Lordstown is where you will find those answers you seek Eddy .
 
#8 ·
Its that bad?
How many people still use CD cases though? What year is your cruze and where did it come from when purchased?
My Previous Car came new from South Florida in 2006 out here to the tri State area. The Cruze is a new 2014 with 900 miles now, 14 miles at the time of purchase. My vision isn't as good as it used to be and chances are I would have missed certain things, especially if I don't know they are there
in the first place. Plus I had just been smashed by a Semi Truck which everybody should experience at least once in a lifetime!
 
#9 ·
Dang thats a lot of issues for one fresh off the lot. Humm sounds like someone in quality control was having a rough day maybe? I was thinking maybe a rough previous life but if its brand new thats a little more baffling. Well just keep hitting up the dealer until they iron all the gremlins out. Still interior trim and fit and finish was one reason I chose the cruze. Now the HHR i had before the cruze was a miserable sea of Tupperware grade plastic that rattled, shook and fell apart.
 
#10 ·
Watched a Semi run over a car that drove under the Trailer Right in front of me on me commute to work 1 day .. Oh shoot how do I get to work now was my first thought . That cars front end was a pancake . The 2 Goof Balls were running around it yelling and screaming like it was the end of thhey're world . Some how I managed to just drive by the scene and stop .. that is when I just had to let out the biggest laugh I could sum up
So no Eddy we all should not get to experience a crash with a Semi !
 
#11 ·
Center console on the Cruze is a jigsaw puzzle and that pull out armrest had a rattle in it. Since I like to play removed it. Sure a bunch of screws, I though some were loose, but all were tight. But was plastic against plastic, so added thin strips of weather stripping in there. Invisible, but nice and quiet now.

Are you saying that little door above the USB and audio input broke off? Just snaps in. USB and an audio input is not new, aftermarket radios have this but put them on the radio panel. Maybe a nice touch so you don't have wires tangling up with the gear shift lever. For cars with navigation, also add an SD card slot back there.

I tend to use the arm rest on the door, so don't even pay attention to the center arm rest. Chevy could have copied my Supra with the handbrake on the drivers side where they could have a full console.

I could even question why practically all vehicles have a center console, literally a PITA to do under dash work, and impossible to slide out the right door. They started up with these things when drive-in movies started to disappear. Can you even imagine taking a nice looking woman to a drive-in movie with a center console? Guess you can call these a built in chaperone.
 
#14 ·
Yes Brian with enough Captain Morgan in you it doesn't hurt as much but they would still take you to the Cook County detention station!

I've laughed at many things, this not being one of them? Plus I lost a better Car than I have now. Korea has better plastic and uses metal too!
 
#17 ·
I've laughed at many things, this not being one of them? Plus I lost a better Car than I have now. Korea has better plastic and uses metal too!
I guess I am at a loss why you bought a Chevy if you were so happy with your previous car. Sure you said your old car was totaled, but if I were in a similar situation I certainly would look at the same brand I had previously and was happy with.

Is there any possibility you damaged the USB cover when you went to access it? I have not looked at this covers quality, probably since I opened it in April of 2012 and it has remained open with a USB drive sticking out since then.
 
#15 · (Edited)
I hardly think a little broken plastic piece is something starting a rant about selling a car over.

I have yet to break anything on the interior on my car...or even develop a rattle/squeak from any interior bits. My car will be 2 years old in April, 2 1/2 since it was built.

The only other car I've owned with that kinda interior build quality were (two) Hondas...which is very high praise for a Chevrolet...lets face it, their interiors have been severely lacking decent build quality for years. On the other hand, they do have a history of building several very good motors that will stand the years quite well (see 350 V8, 3800 V6, 2.2 Ecotec).

In my experience, "luxury" vehicles tend to wear very poorly after a few years...I've seen more older BMWs, Audis and Volvos that crash, bang, and rattle over bumps than the 18-year-old Honda I owned. I've also seen the interior quality of Japanese vehicles decline significantly in recent years as they try to become more competitive on a price standpoint and have started building and sourcing car parts within the US.

GM's parts suppliers - things that are outsourced to other manufacturers - seem to be their major downfall when this car was brought to the US market, especially for the 1.4 engine. Things like thermostats, water pumps, coolant expansion tanks, struts...the things that really shouldn't matter...and don't seem to be a problem in overseas versions of the Cruze, except that the manufacturers built hundreds of thousands of them, and did it as cheaply as possible so that GM could turn a big profit on the sales of what has been one of their most successful cars to date. I should hope by the 2014 model year, they have made huge strides to crack down on the quality of these things...and it seems that they have had great success with the reliability and parts quality of the new-to-US-market Cruze Diesel.
 
#16 ·
Well it was hardly a rant? No screw in a trunk latch can be dangerous. No screws in the center console makes it rub against one seat or the other seat when you try to open it, and to finally see the USB/Aux In cover just sitting there upside down and broken, quality of a Pez dispenser, tells me the same thing the G.M Dealer did... Chevrolet is an entry level make made as cheaply as possible, then we walked over to a Buick to see a difference.
 
#22 ·
Your the best Eddy .
At what time would be a good time to notice these things?
 
#23 ·
No time is a good time to be missing parts. Funny you say that though as I spent 6 hours at the Dealership and it was getting Dark when I left. I did notice my CRUZE looked better before the 'Detail" as I had not looked or driven this unit, just glanced at it. I'd start a Plastic Screw vs Metal thread but I'd be afraid of the answers. In the mean time the only thing keeping my upper Trunk latch on the CRUZE is the Carpet glue and shards of plastic screw I assume?
 
#24 ·
Screws in the interior of the Cruze? Try snap together for just about everything. Seems like they did a better job on the tabs, but still concerned about breaking them off. Not a job to even attempt on a cold winter day.

Suppose I could donate my little door, with a flashdrive parked in there, that door is always opened so would never miss it. I am sure your dealer will replace it, if not, go to the ask GM section.

04 Cavalier was loaded with screws, gather there is no screwing around with the Cruze.
 
#25 ·
Why should that guy have picked on me because the one screw that is holding the trunk closed is gone although I do have possession of it. Also yes I might be wrong about the Interior & screws but the Center Console still is lose, and the USB lid is broken. Am I wrong for not having my X Ray Vision on when I left that Dealership in the dark never to return? The Car had to make an emergency return visit as the Low Oil Pressure Do Not Operate error appeared the following day of purchase. Gotta love the DIC, my first introduction to the CRUZE!
 
#26 ·
Why should that guy have picked on me because the one screw that is holding the trunk closed is gone although I do have possession of it

I'm trying to understand what your saying here, there is only one screw holding the trunk latch in place?

I don't know about everyone else but if I found anything missing or broken I would not start a thread online about it, I would make an appointment to get things fix first. I would still probably rant about it online, severity of course based on my dealers response to the issue.
 
#28 ·
Hahaha best laugh I had all day thanks. ..
 
#29 ·
A misaligned trunk latch on our other car did make quite a bit of noise.

I took a look around my trunk though and don't see anything other than plastic rivets holding in the felt lining..and nothing instantly visible around either trunk latch. One of those rivets fell out on my car, and I just put it back in. It's something I've had happen before on other cars.

Where exactly did this plastic screw come from? Could you take a picture of it and post it up?

Eddy, speaking as a moderator, you'd probably get a much more positive, helpful response from the usual responders (myself included) on the forum if you'd approach your issues in more of a constructive way, rather than saying your Cruze is cheap and built poorly. It seems to many as though you've come here to bash the car and have strong buyer's remorse. Most don't answer too kindly to that.
 
#30 · (Edited)
I understand about my comments of the cheapness but I'm sorry its somewhat true. I don't think that the owners themselves are cheap yet might deserve a higher quality material, plastic or not. Yes the Trunk latch only has one single Plastic rivet mounted up into the felt, didn't know you could screw into that material, no wonder it fell out? It seems like an important latch, and a second plastic rivet would be nice for safety? I like the Car, I don't know the entire history of the Lordstown plant or people and don't think they put out an exceptionally well built product? Lucky enough I got a GM Build Survey last week and must say it was quite comprehensive!
 
#31 ·
Are you referring to those plastic push rivets that hold that carpet like material under the lid of the trunk? Nice touch to reduce noise, not too many vehicles even have this. Mine came from the factory missing four of those rivets. Just told my dealer about that and showed him. Thought they would have a bucket of these laying around someplace because you can find these all over, under the shield, top of the radiator, wheel wells, windshield cowling. But not a one, had to order them.

GM part number is 11589289 come individually packaged, package cost more than these rivets. List price was somewhere around three bucks each, thought you should get a bag of a hundred for three bucks. Dealer said he would put them in if I wanted to wait. I lied and told him I was a certified push pin rivet installer and could do it myself. Took me ten times as long to remove each from the package than to install them.

I have to say in doing many different projects, its not the complex things that bother me, its these simple things that drive me nuts. Running to a hundred different stores trying to find a screw or something. Did this yesterday with another project.

In regards to not so nice comments, take these lightly and consider the source, just say, ha, do you guys really enjoy having a Pick-Nick.

Then I sing loud with my super deep voice.

WHY IS EVERYBODY ALWAYS PICKING ON ME! lol.
 
#35 · (Edited)
Are you referring to those plastic push rivets that hold that carpet like material under the lid of the trunk? Nice touch to reduce noise, not too many vehicles even have this.
I looked in my trunk and can only imagine the screw the OP is referring to is one of these plastic push pins that hold in the carpet. These are not necessary at all and the trunk will not fall apart even with all of them removed, their only intent is to hold the carpet in place.

I understand about my comments of the cheapness but I'm sorry its somewhat true. I don't think that the owners themselves are cheap yet might deserve a higher quality material, plastic or not. Yes the Trunk latch only has one single Plastic rivet mounted up into the felt, didn't know you could screw into that material, no wonder it fell out?
I guess you fail to see what J was trying to say(since you are still saying it). Most of us on the forum are very happy with our cruze and have no issue with how they are built or the quality. Most happy users will take some offense to a new user coming on and saying the cruze is complete **** and poor quality, when that is not the case what so ever.

It seems you don't the basic understanding of how these plastic retaining clips work(which have been used for quite a few years in the automotive field), did you even try to put it back in? pull out the center half way, put clip back in hole, press center back in.... your done. If you don't like these clips, don't look under your hood they are used there too!
 
#32 · (Edited)
Out of the words from RED GREEN if your wife does not find you sexy atleast she should find you Handy .

Hats off . Lets work on 5000 posts this week that will keep em busy ......hehaheha ...
 
  • Like
Reactions: Sunline Fan
#33 ·
Ha, after talking to this wonderful woman for nine months, daily, said, don't you think its time we met? She did bring along a 900 buck Nikon digital camera that Nikon said they couldn't fix. Pure luck, was just a bad solder connection, she was very impressed.

Won't get into the sexy part.
 
#34 ·
You do know of the red green show from Canada !

Oh yah you folks up there in Wisconsin need to get rid of that Governor and all of the rest of those dead beat politicians as soon as asap . We just put em Jail down here !
 
#40 ·
Arizona Dealers claim to be "exempt" from the Federal Lemon Law. When the second dealer told me that, he qualified that statement with the fact that G.M. takes over. I have bought many Cars, each coming with a guide "Your rights under the Lemon Law". Well you don't get one in Arizona?

The clip is broken and pushes in fine, nothing to hold it? If it is like the ones you screw into a wall and open up they can't be used again? Perhaps I should get out the ol' Duct Tape. I saw Red Green make a 4 Wheel Drive Car our of two Cars. He can do anything. I am off to the Dealer tomorrow and it should take 15 minutes unless they don't have any spare Rivets? I need the 3 of the best riveters who ever riveted back working on my Car, Moe Larry & Curly!