[Chevy Customer Care]

I have been to the dealership 3 times now for the "Service Tire Monitor System". They reprogrammed all sensors and then replaced a sensor now it's there to investigate it as an electrical problem. I've kind of had a very bad experience with things going wrong so far and I'm only 7 months into owning it.

Has anyone else had this kind of issue with their Cruze?



View attachment 6506

2012 Cruze LTZ RS

mrsamiam,
I would like to apologize for the inconveniences that you have experienced with your vehicle. I would like to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? Also please keep me posted on the progress with your dealer. I look forward to hearing back from you.
Thank you,
Stacy Chevrolet Customer Service

 

[Chevy Customer Care]

My new tire sensor came in finally. Going into service on Monday.

The Wolf Wagon,
I am happy to hear that your parts came in. Please keep me posted on the outcome of your service visit. If you have any questions, comments or concerns please feel free to contact me anytime.
Thank you,
Stacy Chevrolet Customer Service

 

[Chevy Customer Care]

I paid to get a three days access to GM Bulletins and found the problem myself. It's bulletin # PIC5604B. They had to order it so I should have it back tomorrow.

https://www.box.com/s/27a8067626ef7a143193/1/152133311/2694529456/1

mrsamiam,
Thank you for the update. I am happy to hear that you were able to get your vehicle diagnosed. Please keep me posted on the outcome of your service visit. If you have any other questions, comments or concerns please feel free to contact me.
Thank you,
Stacy Chevrolet Customer

 

[Chevy Customer Care]

I have also been having this problem. I have had my 2011 Chevy Cruze to the dealer 10 or 12 times to correct this problem, they had reset the system several times, installed new sensors in each wheel, replaced the system (twice). Now they tell me they don't know what to do and are contacting GM home office to find out what to do next. Sometimes they message "Check Tire Monitor System" comes on after a short drive, sometimes when I start up---at first it would go off for several days but now comes on most every time. Has anyone found an answer to this?

ButterflyWV,
I would like to apologize for the issues that you are experiencing with your Cruze. I would like to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to your response.
Thank you,
Stacy Chevrolet Customer Service

 

[Chevy Customer Care]

Hello,

I understand that you all are having concerns regarding your vehicles. I cannot guarantee anything but I would be glad to look into this. Please send a PM referencing this thread if I can be of any assistance. Thank you.

Kristen A.
Chevrolet Customer Care

 

[Chevy Customer Care]

Just had something similar happen to me today on my 2014 Cruze LS (2550 miles)!

I was driving on the freeway in light rain on the way home from work. All of a sudden the TPMS indicator is flashing and the DIC reads "Service Tire Monitor System." I flip the DIC over to the pressure display and three of the four tires indicate "--" with the fourth reading 37 psi. A short while later the fourth tire also goes to "--." After a brief moment of panic I figured it had to be a problem with the pressure sensor receiver due to the absence of numerical pressure readings. Besides, I had checked all four tire pressures manually (with a gauge) yesterday.

After a minute the TPMS indicator is on steady and all the tires continue to read "--." When I reached my exit (about 15 minutes later) I pulled into a parking lot, shut off the engine, waited briefly, then restarted. The TPMS indicator flashed again and the "Service Tire Monitor System" message appeared, but perhaps 5-10 seconds later it all cleared out and the TPMS indicator turned off.

The only variable I can think of is that I was playing a CD for the second time since I've owned the car. The first time was on the way to work the same day! I probably won't use the CD player much (if at all) but just wanted to test it out. Possibly RF interference from the CD player if the shielding isn't adequate or is defective.

I'm not going to rush this in to the dealer just yet. I've only got one more day of work this week and two next week, so I'll have time to experiment and gather more data.


- Joe

Hi Joe,

If you need any extra assistance into the dealership, please do not hesitate to reach out to me in a private message. We would be happy to look into this further.

Patsy G
Chevrolet Customer Care

 

[Chevy Customer Care]

Thanks, Patsy. I'll keep that in mind.

The drive to work today was uneventful, although I wasn't playing a CD. (But then again, the fact that I was playing a CD when the problem first occurred may have been pure coincidence.)

I'll post here again if the problem recurs.


- Joe

Hi Joe,

Not a problem! I'll be on the look-out for any updates that you may have . Have a Happy Holiday!

Patsy G
Chevrolet Customer Care