[greenmeansgo]

I have 2012, 30,000 miles, Eco trim. The same thing has happened to me twice. Once in November of 2013 and again in Nov 2014. The fact that the 2nd time happened a year after (to the day!) has made me suspicious. Mine needed a thermostat replacement and was covered both times. I will have continued coverage for this part after the warranty expires (so I'm told) because it's a noted ongoing issue....with my vehicle. It's either a bad part or there's some quality control issues with circuitry leading up to the part. I'm not so sure it won't need another replacement though because the dealer verified that it was the same part number as the previous two parts. I had a long conversation with the dealer and Chevy customer service, but they only seem interested in addressing this particular issue as it arrises rather than doing a root cause analysis to determine what the problem is. I had a 95 Cavalier and that car was great. I thought my experience would be the same with the Cruze. With the amount of recalls this car has had an now this I'm starting to think I got a lemon.

 

[greenmeansgo]

11-12 is in the window of 1st production model issues. This is gonna be "normal" for most cars you purchase in that window. Most my 1st year cars had horrible issues but this is a small issue. 13 the bugs mostly worked themselves out and 14 mostly should be spot on. 15 too new so we can't see what all they changed internally for the best.

You have any other dealerships to go to? Part numbers don't change for upgraded parts most of the times but Nov 2014 isn't too long ago. When you said you talked to Chevy Customer Service, was that on the phone or online using car forums or #Twitter?

I spoke with Chevy customer service on the phone.