[Chevy Customer Care]

On my first trip to the dealer after getting jump started 3 mornings in a row,they found nothing wrong. One morning when it wouldn't start, I charged up the battery and left the battery cable off over night. The next morning the battery was low again. I installed a new battery and it was fine for 9 months including a 45 day period when it was not used last summer. When it got cold last December the battery went low again. Took it back to the dealer. They tested the charging system,the battery, checked for draws on the battery. They went to technical assistance but they no help. After I brought it home l got a call from the dealership that they had a fix for the problem. They replaced the negative battery cable. The day after I brought it home, the battery was low again. I have lost count how many times this battery has gone down. At one point I tried to get customer assistance to tow it to the dealer but since I live on Nantucket Island they wouldn't send a truck for it. I finally got them to pay for this trip to the dealer. The dealership is currently trying to duplicate the problem.

Hi skip66,

I sincerely apologize for the ongoing battery concerns you're experiencing with your Cruze and please know this is not the experience we want our customers to have. I appreciate your patience with this situation as I know how inconvenient it is to be without your vehicle. I see you're currently working with your dealership to resolve this, however, we'd like to research this further on our end. Please send us a message with your VIN, full contact information, and the dealership you've been working with so we may assist.

Chelsea D.
Chevrolet Customer Care

 

[Chevy Customer Care]

Hi Chelsea
Thanks for the response. The Cruze has been at the dealer now for 2 weeks. I have been talking to GM corporate as well as Chevrolet customer assistance about the problem. Case # 8-1776174776. Right now I believe the main obstacle to getting this car fixed is the district manager. If you would like to talk to me my number is in the case file. I'll take all the help I can get to get this car fixed.

Hello again skip66,

I apologize for any inconvenience this situation has caused and I appreciate your patience with this matter. I understand how being without your vehicle for over 2 weeks is frustrating. I have located your case within our system and I see that your Cruze is currently pending diagnosis at the dealership. At this time, your case agent, Cynthia, is in the best position to assist you. Please know that both your case agent and the dealership are working diligently to resolve this for you. If you have any further questions in the meantime, please refer to your case agent as your point of contact.

Have a great day,

Chelsea D.
Chevrolet Customer Care

 

[Chevy Customer Care]

I have an newer SUV that had a half dozen relays changed that were causing battery to flat line.
Brought it to the dealer they had no idea even though I asked them to check the relays, a TSB came in
for that problem then they fixed it.
It was towed twice to the dealer.
Checking every relay can be time consuming and might not even be the problem so they wouldn't do it.

Hi Cruz15,

I am sorry to hear about your battery flat lining in your vehicle and can understand how frustrating it is. I understand you have been to the dealership for this concern. If you are interested in visiting a different Chevrolet dealership we would be glad to assist you. Feel free to send us a private message with your full contact information, VIN, mileage, and the dealership you would like to work with. We would be happy to help!

Kindly,

Cristina Y
Chevrolet Customer Care