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Special Coverage #14311: Negative Battery Cable (includes Holden)

331912 Views 279 Replies 106 Participants Last post by  Blasirl
Just got notified of another special coverage. I don't have the details yet but it's to resolve the loose Negative Battery Cable some people are experiencing. We have had many members report problems with this cable and its connections. I'll post more information when I receive it.

#14311: Special Coverage Adjustment - Negative Battery Cable Loose - (Dec 3, 2014)
Subject:14311 — Special Coverage Adjustment – Negative Battery Cable Loose
Models:2011-2015 Chevrolet Cruze
[HR][/HR]ConditionOn certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.
Special Coverage AdjustmentThis special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.
Vehicles InvolvedAll involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
@gyrfalcon found the link at NHTSA for this coverage adjustment. It's a PDF with more detail. Thank you.

Another Link: TSB #14311

EDIT: Adding 2011-2015 Holden Cruze Service Bulletin for similar coverage:


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Is "loose" another term for "defective"?
Ah, loose, as in "loose connection", not loose post clamp! I wonder how many replaced cables engineering looked at before identifying what the problem was? Still wondering if this is a design flaw or a manufacturing mistake?
Nice to see it finally corrected, but it's such a low tech item. I meam really, this piece has been largely unchanged for decades, but it was such a widespread issue. It reminds me of the story I heard from someone that works for a Tier1 supplier. Their lug nut studs were sourced from China and they were getting reject rates of over 20% for the splines being undersized so much they would fall out of the backing plates after being pressed in. Pretty low tech item, wheel studs, but the supplier just couldn't/wouldn't maintain the manufacturing specifications.
WTF I paid chevy $180 to fix this problem 2 years ago. Driving down the road and boom lost power and that stabili trak info came up on the dash. They said they looked all over my car and finally found one of the cables was loose behind the battery terminal... not under warranty then. but is now. thanks
I'd take it back with the receipt/workorder. I'm pretty sure GM will refund the repair cost and replace the cable under this Special Coverage number.
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Just reread the post from ChevyMgr:

What idiot in their right mind would weaken a main power cable with crimp? No wonder these things are failing. This is a cost driven design flaw that will now cost GM more to fix than if they had done it right the first time around. I guess this falls into the "not enough time/money to do it right the first time but plenty of time/money to fix it later."
That's what happens when the folks with the green eye shades do the design and engineering!

Added Comments: Curiosity got to me, so I went out to the garage to see what the battery cables look like on our cars.

Both cable attachments on our 12 year old P5 are crimped to the cables. Still tight and no problems with them in over 92K miles. This car had 100% Japanese content when we purchased it new, so I'm guessing the QC was much better and the electrical loads are far less in number and demand.

The battery attachments on the 2 year old Civic are different. The positive cable is bolted to the post clamp. The negative cables have molded on plugs with plastic locking sleeves around them to attach to the negative fixture that clamps to the battery post. No crimping here.
I wonder if anyone has tried soldering the crimped connections? Granted, it would take a large iron or gun, but might be temporary fix until you could get it in for the warranty coverage.
I cannot for the life of me figure out how this is not a full blown recall level issue?
It is eerily similar to the ignition switch recall that was so late to be issued.
You've answered your own question. It hasn't been ten years yet and no one has died from the problem. I'm sure corporate just views this as a QC issue with the supplier. Also, the complaints at NHTSA haven't hit a critical level, so government will take no action either.
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I've been wondering what effect these bad negative cables could be having on the electronics and control modules? low voltage, circuits dropping in and out, voltage spikes when they reconnect, etc. I'm not an electronics guru and I didn't stay in a Holiday Inn Express last night, so I'm in the dark on this one.
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What I find to be really sad is that this sort of thing has been going on since I became a member here. I bet if one were to really look, they'd find someone reporting this sort dealer service every week. I know I'm probably tilting at windmills on this, since nothing has been done by Chevy or GM after all these years. It's a big organization and nothing gets done quickly, but years?! (Falls off soapbox).
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Wasn't me. That would have been Robby & Obermd.

BTW, Who and where is this dealership?
Why? GM has done their part and given written instructions to every Chevy dealership in the US and Canada regarding this issue. The problem now is dealerships that don't bother to look up or follow the instructions they've been given.
And after all of these years, very little has changed with the dealer service issue. Here we are, seven years into this model. and still we see the same issues over and over again. I guess it's not a big issue with the average car owner. At least it's not limited to Chevy dealerships.
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