Is "loose" another term for "defective"?
@gyrfalcon found the link at NHTSA for this coverage adjustment. It's a PDF with more detail. Thank you.#14311: Special Coverage Adjustment - Negative Battery Cable Loose - (Dec 3, 2014)
[HR][/HR]ConditionOn certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
Subject: 14311 — Special Coverage Adjustment – Negative Battery Cable Loose Models: 2011-2015 Chevrolet Cruze
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.
Special Coverage AdjustmentThis special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.
Vehicles InvolvedAll involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
I'd take it back with the receipt/workorder. I'm pretty sure GM will refund the repair cost and replace the cable under this Special Coverage number.WTF I paid chevy $180 to fix this problem 2 years ago. Driving down the road and boom lost power and that stabili trak info came up on the dash. They said they looked all over my car and finally found one of the cables was loose behind the battery terminal... not under warranty then. but is now. thanks
That's what happens when the folks with the green eye shades do the design and engineering!Just reread the post from ChevyMgr:
What idiot in their right mind would weaken a main power cable with crimp? No wonder these things are failing. This is a cost driven design flaw that will now cost GM more to fix than if they had done it right the first time around. I guess this falls into the "not enough time/money to do it right the first time but plenty of time/money to fix it later."
You've answered your own question. It hasn't been ten years yet and no one has died from the problem. I'm sure corporate just views this as a QC issue with the supplier. Also, the complaints at NHTSA haven't hit a critical level, so government will take no action either.I cannot for the life of me figure out how this is not a full blown recall level issue?
It is eerily similar to the ignition switch recall that was so late to be issued.
And after all of these years, very little has changed with the dealer service issue. Here we are, seven years into this model. and still we see the same issues over and over again. I guess it's not a big issue with the average car owner. At least it's not limited to Chevy dealerships.Why? GM has done their part and given written instructions to every Chevy dealership in the US and Canada regarding this issue. The problem now is dealerships that don't bother to look up or follow the instructions they've been given.