[Robby]

Anyone have pictures of the old and new cables? As well as the entire builtin?[/QUOTE.]

Just enter 'special coverage 14311' in a search bar and you'll see why we went for the cable as a recommendation......it is printable......or, just go to the first page of this thread.

The dealer should do this first before looking anywhere else.....otherwise the mechanic could end up changing components needlessly.

I don't recall anyone photographing the cables.

Rob

 

[gyrfalcon]

Anyone have pictures of the old and new cables? As well as the entire builtin?[/QUOTE.]

Just enter 'special coverage 14311' in a search bar and you'll see why we went for the cable as a recommendation......it is printable......or, just go to the first page of this thread.

The dealer should do this first before looking anywhere else.....otherwise the mechanic could end up changing components needlessly.

I don't recall anyone photographing the cables.

Rob

I read through the entire thread and also called GM about it not appearing on https://my.chevrolet.com/.

I was looking for the instructions on replacing the cable and the entire internal GM memo on it...not just a excerpt that may or may not be correct. Perhaps something that at least has some part numbers on it?

Something more concrete like this:

http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM512752/SB-10061214-7690.pdf

 

[gyrfalcon]

Found it....


http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM507523/SB-10057574-8899.pdf

You should add this to the front page and get rid of that other junk.

 

[akulahawk]

I have also experienced these symptoms: "the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off" and most of the time the only symptom I would have is the on/off problem with the MyLink display. The other day I had the rest of these problems as well as having the instrument panel and warning lights all turn off and on with the DIC showing those same "complaints" as well. I did not see the steering problem. Once the DIC started turning on and off with those messages and all the lights turning on and off, I also noticed that the blower also turned on and off as well. I would imagine that the A/C system also turned on and off at the same time but I have no way to know for certain.

One thing I did note on several occasions was that the DIC voltage display would show somewhere between about 14.8 and 15.2, occasionally a little higher, around the time that the symptoms occurred.

I have had this fixed under the special warranty coverage and so far so good. Displayed voltages are now usually between 13.8 and 14.2 and no symptoms so far.

The primary point of this post is that sometimes you can have symptoms that aren't listed in the bulletin that may actually be related. Also if you start having symptoms, seems to be the MyLink display first, the symptoms won't go away and could get worse. If you have the symptoms get this fix done. If symptoms persist, it's probably either a bad replacement cable or something else is wrong.

 

[obermd]

I have also experienced these symptoms: "the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off" and most of the time the only symptom I would have is the on/off problem with the MyLink display. The other day I had the rest of these problems as well as having the instrument panel and warning lights all turn off and on with the DIC showing those same "complaints" as well. I did not see the steering problem. Once the DIC started turning on and off with those messages and all the lights turning on and off, I also noticed that the blower also turned on and off as well. I would imagine that the A/C system also turned on and off at the same time but I have no way to know for certain.

One thing I did note on several occasions was that the DIC voltage display would show somewhere between about 14.8 and 15.2, occasionally a little higher, around the time that the symptoms occurred.

I have had this fixed under the special warranty coverage and so far so good. Displayed voltages are now usually between 13.8 and 14.2 and no symptoms so far.

The primary point of this post is that sometimes you can have symptoms that aren't listed in the bulletin that may actually be related. Also if you start having symptoms, seems to be the MyLink display first, the symptoms won't go away and could get worse. If you have the symptoms get this fix done. If symptoms persist, it's probably either a bad replacement cable or something else is wrong.

Yep - we've recommended to a lot of people with weird electrical issues that they get this cable swapped and then start troubleshooting.

 

[Chevy Customer Care]

I have also experienced these symptoms: "the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off" and most of the time the only symptom I would have is the on/off problem with the MyLink display. The other day I had the rest of these problems as well as having the instrument panel and warning lights all turn off and on with the DIC showing those same "complaints" as well. I did not see the steering problem. Once the DIC started turning on and off with those messages and all the lights turning on and off, I also noticed that the blower also turned on and off as well. I would imagine that the A/C system also turned on and off at the same time but I have no way to know for certain.

One thing I did note on several occasions was that the DIC voltage display would show somewhere between about 14.8 and 15.2, occasionally a little higher, around the time that the symptoms occurred.

I have had this fixed under the special warranty coverage and so far so good. Displayed voltages are now usually between 13.8 and 14.2 and no symptoms so far.

The primary point of this post is that sometimes you can have symptoms that aren't listed in the bulletin that may actually be related. Also if you start having symptoms, seems to be the MyLink display first, the symptoms won't go away and could get worse. If you have the symptoms get this fix done. If symptoms persist, it's probably either a bad replacement cable or something else is wrong.

Hello akulahawk,

I'm so glad to hear that your dealership has taken care of this for you! Should you have any future questions or concerns, don't hesitate to reach out.

Chelsea D.
Chevrolet Customer Care

 

[888]

Dealership service people are, in many cases, completely unable to relate to people with mechanical ability.

The service manager at my dealership offered me a job because I used a Sharpie and scotch tape on the coolant reservoir to mark the levels and made sure to always check it cold to monitor how fast it was dropping. That was a bit alarming, seeing as how it was common sense.

 

[Jesse Diesel]

I got a quick scare when my Cruze starting acting up and then wouldn't start. Thanks to this thread I was able to locate the service bulletin and my dealer replaced the cable and bolt. (Also got a car wash out of it).

 

[ehalstead]

I got a quick scare when my Cruze starting acting up and then wouldn't start. Thanks to this thread I was able to locate the service bulletin and my dealer replaced the cable and bolt. (Also got a car wash out of it).

My daughter has a 14 Cruze. She was having the issue of radio flickering off, getting the stabilitrak message and occasionally the car wouldn't start and we would have to jump it off. I printed the negative battery cable PDF and took it to the dealer. They ordered the parts and it is scheduled to be worked on in two days. But in the last couple of days she has had problems getting her car started. One day she got off work and started the car no problem. She shut it off for a few minutes and then went to start it up. Nothing. This morning she went to start it up for work. Nothing. Lights and everything else come on. Tested battery several times and it checks out okay. I am hoping that this battery cable fix will take care of this issue as well. Does anyone know for sure if this non-starting issue is part of this fix? Thanks.

 

[spacemule]

I bought my '13 ltz with 53k miles on it. Since I've had it, I have intermittent electrical issues. The Radio sometimes doesn't work on cold starts. Sometimes the HVAC will not work until shutting down and restarting. Took my Cruze in last year to have the cable fixed. I told them about the service bulletin. I was having some routine maintenance done at the time. When I picked it up, they said they could not duplicate the issue and that they reprogrammed the radio and let them know if it still did it.

I left annoyed, and have put up with the car for the last year. I like the car, but every time my radio does not work or my A/C shuts off I become instantly annoyed. It's happening with more frequency. When checking the negative cable at the battery, you can feel movement upon wiggling it. So, yesterday, I called again to make an appointment to have it fixed. The service tech initially told me the warranty didn't apply to my model, but then stopped as he looked a few seconds longer. He then said that service bulletin says I should be experiencing other problems, upon which I read to him word for word from the service bulletin that described exactly what I was experiencing. Finally, he asked if I could leave it overnight before my appointment so he could try to replicate it, and said that I would be responsible for all costs if this warranty doesn't apply.

I'm losing my patience. Here, we have a known service issue that documents the exact issues I am having. Instead of fixing it the first time, they are giving me the run around. I had been considering purchasing a gen 6 camaro, but my desire to do that is waning very quickly. This bullshit of not replicating the problem and ignoring the customer is infuriating. I feel it's a battle to get a damned simple, documented, known, accounted for problem rectified. Instead of fixing my car, it's as if the service tech is trying to come up with something to say to make me go away. This isn't rocket science.

 

[theonlypheonix]

Unfortunately I think the answer is MORE lawsuits or become an engineer and take their jobs! :wacko:

 

[Robby]

I bought my '13 ltz with 53k miles on it. Since I've had it, I have intermittent electrical issues. The Radio sometimes doesn't work on cold starts. Sometimes the HVAC will not work until shutting down and restarting. Took my Cruze in last year to have the cable fixed. I told them about the service bulletin. I was having some routine maintenance done at the time. When I picked it up, they said they could not duplicate the issue and that they reprogrammed the radio and let them know if it still did it.

I left annoyed, and have put up with the car for the last year. I like the car, but every time my radio does not work or my A/C shuts off I become instantly annoyed. It's happening with more frequency. When checking the negative cable at the battery, you can feel movement upon wiggling it. So, yesterday, I called again to make an appointment to have it fixed. The service tech initially told me the warranty didn't apply to my model, but then stopped as he looked a few seconds longer. He then said that service bulletin says I should be experiencing other problems, upon which I read to him word for word from the service bulletin that described exactly what I was experiencing. Finally, he asked if I could leave it overnight before my appointment so he could try to replicate it, and said that I would be responsible for all costs if this warranty doesn't apply.

I'm losing my patience. Here, we have a known service issue that documents the exact issues I am having. Instead of fixing it the first time, they are giving me the run around. I had been considering purchasing a gen 6 camaro, but my desire to do that is waning very quickly. This bullshit of not replicating the problem and ignoring the customer is infuriating. I feel it's a battle to get a damned simple, documented, known, accounted for problem rectified. Instead of fixing my car, it's as if the service tech is trying to come up with something to say to make me go away. This isn't rocket science.

Dealer is a stroke.

Print the bulletin.......note: it says 'If the customer is experiencing......yada yada'

NO WHERE.....does the special policy indicate the dealer is to waste time trying to duplicate the concern......it says: Replace the cable IF the customer.....

Frankly, I'd take the printout to a different dealer......this one has shown his stripes and really, you don't want to buy another car from them, do you?

Rob

 

[obermd]

Unfortunately I think the answer is MORE lawsuits or become an engineer and take their jobs! :wacko:

Why? GM has done their part and given written instructions to every Chevy dealership in the US and Canada regarding this issue. The problem now is dealerships that don't bother to look up or follow the instructions they've been given.

 

[Jim Frye]

Why? GM has done their part and given written instructions to every Chevy dealership in the US and Canada regarding this issue. The problem now is dealerships that don't bother to look up or follow the instructions they've been given.

And after all of these years, very little has changed with the dealer service issue. Here we are, seven years into this model. and still we see the same issues over and over again. I guess it's not a big issue with the average car owner. At least it's not limited to Chevy dealerships.

 

[spacemule]

Appointment was today. After going back and forth with the service rep for a few minutes, I dropped it off. They tested the cable and found high resistance and changed it. Had they done this initially, I would have had no problems. Very disappointing.

My loaner car was a '17 cruze. I have to say I love the throttle response and power of the newer model. However, the ride was rougher, the steering did not feel as responsive, and the seating position felt funky. There are a lot of things that felt upgraded over my model, but overall I'm more pleased with my current car than the newer one. Aside from the lower power, the ride and handling are better on my car. I'm wondering if there are suspension and steering differences between the lt new model and the ltz old model that I have.

 

[LokiSkye]

I wish I saw this thread!
My 2012 Cruze kept getting "service stabilitrac", my HVAC would turn on and off ...
My dealership replaced the negative cable/bolt/nut. Special policy 14311. Free of charge.

 

[westdraw]

I am being told I have to pay for diagnostics to see if this is the problem. If this is the problem, the fee is waived. This doesn't seem correct to me?

 

[BrandoFisher117]

I am being told I have to pay for diagnostics to see if this is the problem. If this is the problem, the fee is waived. This doesn't seem correct to me?

No, as Eddy said, "Print the bulletin.......note: it says 'If the customer is experiencing......yada yada'

NO WHERE.....does the special policy indicate the dealer is to waste time trying to duplicate the concern......it says: Replace the cable IF the customer..."

The cable should be replaced at no cost to you and without them having to replicate.

 

[westdraw]

Appreciate the response, only reason I asked is because I also talked to the GM customer service and they told me the dealer was correct but that didn't sound right.

 

[BrandoFisher117]

The link below has the bulletin.

http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM507523/SB-10057574-8899.pdf